Customer Service Advocate

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels, and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 35,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Avery Dennison RBIS, a global leader in apparel and footwear industry solutions, is a $1.52 billion division of Avery Dennison (NYSE: AVY). Avery Dennison RBIS provides intelligent creative and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain. We elevate brands through graphic tickets, tags and labels, embellishments, and packaging solutions that enhance consumer appeal. We accelerate performance through RFID-enabled inventory and loss prevention solutions, price management, global compliance, and brand security solutions. Based in Westborough, Massachusetts Avery Dennison RBIS responsibly serves the global marketplace with operations in 115 locations, 50 countries, across 6 continents. For more information, visit . Job Description Job Description Maintain Customer focus at all times and respond to customers’ enquiries /orders/complaints (through e-mails, phone and fax) using the best Practice guidelines. Answer all calls/mails/fax received at the Desk. Work within agreed service levels, striving to exceed customer expectations. Take ownership of queries and proactively follow through to resolution. Ensure all customers’ queries are investigated and resolved; elevate issues if appropriate, to the Team Leader. Is able to effectively use automated information systems. Maintain professional working relationship with internal and external customers, and colleagues. Adhere to agreed standards of quality and productivity and process all orders/ claims/ queries with a minimum 98% accuracy rate. Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement. Assist in documenting any requirements information and process maps clearly and to the agreed standards. Update the client on the status of the order. Handle MIS, generate reports. Handling Complaints/escalations. Meeting client requirements on time and effectively thereby winning their goodwill. Sensitization of the client requirements and accordingly prioritizing the activities. Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate. Qualifications Qualifications What we will be looking for in you : Customer Service Orientation Skills Team Player Time management and organizational skills Attention to Detail Ability to learn technical aspects of the Retail Information Service Industry. Well versed with Microsoft office applications such as Word, Excel, PowerPoint etc Typing speed of minimum 30-35 words per minute. Preferably having experience in the customer service field. Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Job Location #J-18808-Ljbffr