Director of Facilities

Job Description

Job Description

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list. 

 

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email View email address on ziprecruiter.com.

 

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We need a Director of Facilities to lead the strategy, operations, and optimization of Pattern’s physical workplace environment at our offices. This role ensures our offices are safe, efficient, scalable, and aligned with employee experience goals while supporting rapid company growth. This is a full-time role and will work a hybrid schedule based in Lehi, Utah.

What is a day in the life of a Director of Facilities?

• Oversee daily facilities operations including maintenance, security, janitorial, and vendor management in partnership with lease management team

• Develop and execute facilities strategy aligned with company growth, including space planning and workplace design

• Manage budgets, capital expenditures, and cost optimization initiatives across facilities

• Lead office expansions, renovations, and build-outs in partnership with internal stakeholders and external vendors

• Ensure compliance with all safety regulations, building codes, and environmental standards

• Partner cross-functionally with IT, People Ops, and leadership to enhance employee workplace experience

What will I need to thrive in this role?

• International experience in facilities management, workplace operations, or a related field

• Proven experience managing small and large office environments, preferably in a high-growth or tech company

• Proven experience leading the launch of new office spaces or facilities, including site selection support, design, construction coordination, and operational readiness

• Strong knowledge of building systems (HVAC, electrical, plumbing) and vendor management

• Demonstrated ability to evaluate, redesign, and optimize existing facilities to meet evolving business needs, improve employee experience, and drive cost and space efficiency

• Experience managing leases, budgets, contracts, and capital projects

• High EQ and excellent leadership and communication skills with the ability to influence cross-functional stakeholders

• Strong problem-solving mindset with a proactive, data-driven approach to decision making

What does high performance look like?

• Facilities operations run smoothly with minimal disruptions and high employee satisfaction

• Projects (build-outs, expansions, upgrades) are delivered on time and within budget

• Strong vendor relationships that drive quality service and cost efficiency

• Continuous improvement in workplace experience, safety, and operational efficiency

• Proactive identification and resolution of facility risks or inefficiencies

What is my potential for career growth?

This role offers significant opportunity to expand both scope and impact as Pattern continues to grow. The Director of Facilities will play a key role in shaping the long-term workplace strategy, with the potential to further scale facilities operations across multiple locations globally. This position provides regular exposure to executive leadership and involvement in strategic decision-making related to real estate, workplace experience, and operational efficiency.

What does success look like in the first 30, 60, 90 days?

First 30 days:  

In the first 30 days, you will focus on gaining a deep understanding of Pattern’s current facilities operations, including existing vendors, budgets, maintenance processes, and any ongoing projects or build-outs. You will build relationships with key stakeholders across IT, People, and leadership, while assessing current strengths, gaps, and risks within the facilities function.

First 60 days:  

By 60 days, you will begin identifying and implementing quick wins that improve operational efficiency, reduce costs, and enhance the employee workplace experience. You will evaluate vendor performance, optimize service agreements where needed, and begin introducing more structured processes and reporting to improve visibility and accountability.

First 90 days:  

By 90 days, you will establish a clear and forward-looking facilities strategy aligned with Pattern’s growth goals. This includes defining a roadmap for workplace improvements, scalability, and long-term investments, while demonstrating measurable improvements in operations, employee satisfaction, and overall facility performance.

What is the team like?

You will work cross-functionally with many different teams in the company (including IT, People Ops, and Finance), and be supervised by Pattern’s VP of Finance. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team

• Video interview with Pattern’s VP of Finance

• Video interview with a member of the Talent Acquisition team

• Onsite interviews with a group of department and cross functional leaders

• Professional reference checks

• Executive review

• Offer

How can I stand out as an applicant?

• Discuss professional accomplishments with specific data to quantify examples

• Provide insights on how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Share experience on any side projects related to data and analytics

Why should I work at Pattern?

 

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

 

- Unlimited PTO

- Paid Holidays

- Onsite Fitness Center

- Company Paid Life Insurance

- Casual Dress Code

- Competitive Pay

- Health, Vision, and Dental Insurance

- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred. 

 

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.