Medical Assistant II

Division: Eskenazi Health


Sub-Division: Hospital


Req ID: 26040


Schedule : Full Time


Shift : Days


Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.


FLSA Status

Non-Exempt

Job Role Summary

The Medical Assistant II provides patient care which takes into account patient response to care provided, patient needs, problems, capabilities, limitations, and progress toward goals. Alters activities/behaviors to ensure adequate care appropriate to the age of patients served (i.e., pediatric, adolescent, adult, geriatric).
Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable populations of Marion County. Models Eskenazi Health values

Essential Functions and Responsibilities
• Maintains a safe patient/clinic environment; practice is in compliance with Eskenazi Health's safety standards
• Demonstrates good communication skills using appropriate medical terminology
• Exhibits legal and ethical professional conduct, follows organizational/site-specific protocols/processes
• Provides patient care which takes into account patient response to care provided, patient needs, problems, capabilities, limitations, and progress toward goals. Alters activities/behaviors to ensure adequate care appropriate to the age of patients served (i.e., pediatric, adolescent, adult, geriatric)
• Integrates cultural/population specific diversity needs into patient care as well as integrating physiological, psychological and cultural needs
• Measures and records vital signs, heights, weights, other parameters including pain assessment
• Interviews patient and records history, chief complaint, other findings
• Calls prescriptions (except Schedule II medications) to pharmacy for the provider per written orders
• Prepares patients for examinations and performs routine screening tests including EKGs
• Assists provider with exams and minor office procedures
• Collects and processes lab specimens including phlebotomy
• Monitors follow-up of tests and lab studies done and notifies provider
• Performs point-of-care testing, including pertinent quality control testing, documenting results
• Prepares and administers medications (with exceptions per organizational or site-specific guidelines) with provider written order
• Demonstrates competence/accountability in the administration of medications, treatments, performing tests
• Changes/applies dressings, removes sutures, other minor procedures
• Performs CPR when needed
• Accurately, legibly, legally documents findings, services provided (including medication administration), education/instructions given, completes other required documentation
• Cleans rooms after each patient exam
• Answers phones/makes phone calls as needed/directed
• Helps maintain clinic flow
• Operates standard office equipment
• Schedules appointments
• Maintains supplies and equipment (stocking/ordering) including routine stocking of exam rooms
• Alters activities/behaviors to provide population-specific and age-specific care
• Maintains required certifications (organizationally and as required by site)
• Assists with the orientation of other staff members including Medical Assistant Externs
• Must sit together with Clinical Team

Job Requirements
• High School Diploma or Equivalent required and 2 years of experience required
• Graduation from an education program for the medical assistant preferred
• CPR certification (American Heart Association Healthcare Provider CPR certification is preferred)
• Current TB Education certification is preferred
• PRIMARY CARE ONLY - At the direction of health center leadership, the individual may be required to travel to other health center locations to provide coverage for continuity of operations

Knowledge, Skills & Abilities
• Ability to assess age-specific and population-specific needs of patients
• Knowledge of various standard lab and medical procedures
• Basic knowledge of medical terminology
• Knowledge of ICD-9/CPT coding
• Knowledge of health care insurance
• Basic computer skills
• Basic mathematic skills
• Ability to recognize emergent situations and act appropriately
• Ability to understand and carry out written orders
• Ability to stand/walk for extensive periods of time
• Exhibit hand-eye coordination and manual dexterity when working with patients and/or equipment
• Ability to appropriately interact with patients from all economic, educational, social, cultural, ethnic backgrounds
• Ability to work in an environment with exposure to potentially dangerous/infectious materials and situations

Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.