Customer Service Representative

Customer Service Representative

Our client, a leading organization in the healthcare industry, is seeking a dedicated Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the Customer Support Department supporting members and providers. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully within the organization.

Location: Marquette, MI

Pay Rate: $18.50 per hour

Shift: Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch break

What's the Job?

• Provide exceptional customer service to members and healthcare providers via inbound and outbound calls
• Route information to appropriate departments and resolve member issues efficiently
• Accurately document all correspondence and interactions in the claims management system
• Assist with questions related to benefits, policies, eligibility, and medication denials
• Support the organization's compliance with healthcare policies and confidentiality standards

What's Needed?

• High School Diploma or GED required; associate degree in healthcare administration or related field preferred
• At least two years of customer service or call center experience, preferably in healthcare or insurance
• Proficiency in MS Office applications such as Word, Excel, and PowerPoint
• Strong interpersonal, communication, and problem-solving skills
• Ability to maintain confidentiality and handle sensitive information professionally

What's in it for me?

• Opportunity to work in a supportive and dynamic healthcare environment
• Engage in meaningful work that impacts members' health and well-being
• Potential for career growth within a reputable organization
• Supportive team culture emphasizing diversity and inclusion
• Work schedule that promotes work-life balance

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win.