Specialist, Sales Support

Specialist, Sales Support

Date: May 14, 2026

Location: Huntersville, NC, US, 28078

Company: Southwire Company LLC

A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what's possible?

Job Summary

Observes sales processes to provide administrative and operational support, managing order processing and tracking sales activities. Coordinates communication between sales representatives, clients, and internal departments to ensure seamless service and timely issue resolution. Ensures team efficiency by assisting in the preparation of sales reports, proposals, and presentations to drive business growth.

Key Responsibilities

• Observes sales processes to ensure smooth operations, identifying areas for improvement and assisting in streamlining workflows.
• Contacts customers and suppliers to gather information or resolve issues, ensuring that all sales support activities are performed efficiently.
• Operates various sales support software and tools to process orders, track sales activities, and update customer records as needed.
• Defines customer needs and addresses requests by providing accurate information about products, pricing, and availability.
• Organizes sales-related documents, including contracts, proposals, and customer communications, ensuring easy access and retrieval.
• Determines the status of sales orders, working closely with internal teams to resolve any outstanding issues and ensuring timely delivery to customers.
• Performs routine administrative tasks such as updating customer databases, preparing reports, and maintaining accurate sales records.
• Documents interactions with clients, sales meetings, and any issues or concerns that arise, ensuring all information is recorded for future reference.
• Identifies opportunities to improve the sales process by analyzing data, gathering customer feedback, and providing suggestions for improvement.
• Performs other duties as assigned

Complies with all policies and standards Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals.

Required Education & Experience

Minimum Education Level: High School Diploma Years of Experience: 2-4 years Preferred Education & Experience Years of Experience: 5-7 Years

Spans of Control

Does this role Manage Southwire Team Members: No Travel Travel: None Physical Requirements Moving: 5% Standing: 5% Sitting: 90% Working Conditions Office Equipment Computer/Keyboard

Competencies

Nimble Learning Customer Focus Plans and Aligns Collaborates Balances Stakeholders Action Oriented Skills Negotiation Enthusiasm Lead Generation Event Planning Customer Relationship Management Positivity Data Entry Telephone Skills Market Research Selling Techniques

Benefits We Offer:

401k with Matching Family and Individual Insurance Packages (Health, Life, Dental, and Vision) Paid Time Off & Paid Holidays Long & Short-Term Disability Supplemental Insurance Plans Employee Assistance Program Employee Referral Program Tuition Reimbursement Programs Advancement & Professional Growth opportunities Parental Leave & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.