Sr. Director of IT Infrastructure & Ops

This position will be onsite 5 days per week in downtown Austin, TX. Looking for candidates who have experience working with an international organization.

Company Overview

Our client is a global technology-focused organization with a strong commitment to innovation, operational excellence, and delivering high-quality solutions. The company partners closely with internal teams and external stakeholders to support complex technical environments, drive efficiency, and maintain a modern, scalable IT landscape. As a leader within the organization, you will help enable business growth through the reliable and secure delivery of technology services.

Position Summary

The Senior Director of IT Operations will oversee enterprise-wide technology operations, ensuring the delivery of reliable, secure, and efficient IT services across multiple U.S. locations. This executive leader will guide teams responsible for infrastructure, network operations, end-user support, operational risk, and employee technology services. The role requires a blend of strategic planning and hands‑on operational leadership, with a focus on modernizing systems, improving user experience, and fostering collaboration with global counterparts.

Key Responsibilities

• Leadership & Strategy
  • Develop and execute an IT operations strategy aligned with organizational goals and the broader technology roadmap.
  • Lead cross‑functional teams across infrastructure, support services, and operational risk, promoting accountability and high performance.
  • Drive modernization initiatives through automation, cloud adoption, and continuous improvement.
  • Collaborate with executive leadership and global teams to ensure consistent standards and coordinated operations.
• Infrastructure & Network Operations
  • Oversee the design, implementation, and management of enterprise infrastructure, including data centers, cloud environments, network architecture, and collaboration platforms.
  • Ensure high availability, performance, and scalability to support evolving business needs.
  • Manage vendor relationships and strategic partners to ensure cost‑effective and high‑quality service delivery.
• Employee Technology Services & Support
  • Deliver high‑quality end‑user support and employee technology services across the U.S. region.
  • Enhance user satisfaction through self‑service capabilities, knowledge management, and process improvements.
  • Maintain a strong focus on communication, responsiveness, and service excellence.
• Risk, Compliance & Security Operations
  • Partner with security, compliance, and legal teams to ensure alignment with regulatory requirements and internal policies.
  • Oversee operational risk management, business continuity, and disaster recovery programs.
  • Cultivate a culture of proactive risk awareness and responsible data stewardship across IT operations.
• Financial & Operational Management
  • Develop and manage IT operations budgets, forecasts, and strategic investment plans.
  • Define and track KPIs to measure service delivery, performance, and operational improvement.
  • Optimize cost structures through smart sourcing, lifecycle management, and operational efficiencies.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s preferred).
• 12+ years of progressive IT experience, with at least 5 years in senior leadership overseeing IT operations or infrastructure.
• Demonstrated experience managing managers or directors and building strong, scalable teams.
• Proven success leading IT operations in a complex technical environment, ideally within a global organization.
• Deep knowledge of hybrid cloud infrastructures, networking, enterprise support operations, and modern IT service management practices.
• Experience with ITIL or similar service management frameworks.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work effectively across cultures and time zones.