Assistant Boutique Manager - Costa Mesa

Assistant Boutique Manager

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995. Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand's signatures, and determination its driving force. The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.

Mission: Through innovation, entrepreneurship and passion the Assistant Boutique Manager supports the Boutique Manager in creating a luxurious, visually pleasing environment which communicates the uniqueness of the Roger Dubuis brand, coaching sales teams to deliver extraordinary service that surpasses client expectations, and thereby achieving sales, profit, and strategic objectives.

Job Responsibilities:

• Together with the Boutique Manager, constantly coach sales teams on extraordinary service, selling skills and attitude in order to deliver a shopping experience that surpasses client expectations.
• Lead by example with a majority of time spent on the sales floor and achieving boutique target sales and profitability
• Contribute personally and via team encouragement to actively building and maintaining boutique client book, following up leads and keeping existing clients active
• Support the Boutique Manager in collaborating with the Marketing team to organize and implement in-store and local events with the goal of generating new business opportunities and grow customer base

Product and Competitor Knowledge:

• Help ensure that all team members have mastered the Roger Dubuis brand and collection stories and share them with clients
• Contribute to developing sales teams' knowledge of watchmaking craft and vocabulary, and Roger Dubuis products
• Help ensure sales team familiarity with key competitor brands and product lines

Store Operations:

• Together with the Boutique Manager, actively ensure the correct application of all store procedures: opening/closing, security, sales and stock
• Contribute to effective stock management (inventory checks, stock level) according to KPIs
• Participate in guaranteeing the respect of display and grooming guidelines; ensure impeccable conditions in the boutique
• In the absence of the Boutique Manager, approve discounts as per policies
• Assist in resolving client concerns/disputes/complaints in order to ensure client satisfaction and restore confidence
• Help ensure that repairs are treated in a timely manner and clients kept informed

Management and Team Development:

• Participate in the training, development, and retention of new sales associates
• Help the Boutique Manager identify high-potential associates and develop them for career evolutions within the brand
• Assist the Boutique Manager in motivating and each team member to reach their objectives and accompanying them in their professional development

Business Analysis:

• Together with the Boutique Manager, constantly monitor KPIs and define and implement action plans to achieve targets
• Participate in the preparation of monthly qualitative and quantitative business reports to National Sales Manager and corporate team
• Be familiar with the local market and business environment including competitors' business activities and luxury market trends

Profile:

• Entrepreneurial spirit and proactive
• Client-oriented, attentive to details
• Strong selling skills
• Excellent communication skills, ideally with previous experience managing teams
• Proficient in IT: Excel, POS systems
• Previous experience in luxury goods, high-end hospitality, yachts, or aviation (private jets)
• Fluent English

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $32-$36/ hour plus bonus eligibility. Salary will be determined based on relevant skills and experience