Regional Small Business Segment Advisor

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work, think of Gallagher. Overview Small Business Service Advisor role is pivotal in supporting local branch leadership and client service teams by balancing efficiency, scalability, and improving the client experience. The Small Business Service Advisor will ensure compliance to reduce risk, develop and facilitate business processes, segment governance, and collaborate with leadership to build and execute customer‑centric strategies. How You'll Make An Impact Support Small Business Market Leaders and Local Branches Provide strategic support to enhance efficiency, scalability, and client experience. Ensure compliance with industry standards and regulations to mitigate risk. Business Process Management Oversee segment business processes, governance, and shared services expense control to optimize operations. Collaborate with leadership to develop and implement strategies that improve client experience and retention. Strategic Collaboration & Solution Deployment Work with divisional and local leadership to build and execute customer‑centric strategies focused on delivering value. Drive initiatives and segment adoption to support sales and growth opportunities in the Small Business segment. Deploy solutions that support people, processes, and systems to drive change and improve client experience. Partner with divisional and local leadership to create competitive advantages in the Small Business market. Mergers & Acquisitions Support Participate in due diligence processes. Serve as a dedicated resource for merger analysis, onboarding, and the Integration Management Office (IMO). Training & Development Identify and support the development of the Small Business training curriculum. Establish Key Performance Indicators (KPIs) to support people managers. Ensure the proper execution of Small Business tools and resources. About You Required: Bachelor’s degree and 5 years related experience. Preferred: Proven experience in a strategic advisory role within the insurance or financial services industry. Strong understanding of small business operations and market dynamics. Excellent analytical, problem‑solving, and decision‑making skills. Ability to collaborate effectively with leadership and cross‑functional teams. Experience in managing business processes and ensuring compliance. Strong communication and interpersonal skills. Ability to drive change and create competitive advantages. Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get; depending on your job level these benefits may improve: Medical/dental/vision plans, starting from day one. Life and accident insurance. 401(k) and Roth options. Tax‑advantaged accounts (HSA, FSA). Educational expense reimbursement. Paid parental leave. Other benefits include: Digital mental health services. Flexible work hours (availability varies by office and job function). Training programs. Gallagher Thrive program – reducing stress and improving wellness. Charitable matching gift program. Additional benefits as applicable. We Value Inclusion and Diversity Gallagher embraces the diverse identities, experiences and talents of its employees. We are committed to equal employment opportunity and prohibit discrimination based on protected characteristics. We provide reasonable accommodations for qualified individuals with disabilities. For more information, review our U.S. Eligibility Requirements. #J-18808-Ljbffr Gallagher