Housekeeping Supervisor - Year Round

Year Round Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone. Perks & Benefits: Free season pass to Winter Park and all Alterra Resorts Discounted friends & family tickets Medical, dental, vision, life, paid parental leave and more for eligible employees 401(k) plan with 100% company match - up to 4% Mental health resources for all employees Food & beverage and retail discounts Onsite employee childcare based on availability Discounted equipment rentals, pro-deals, and more POSITION SUMMARY: Assists in managing all aspects of the Housekeeping department to ensure clean, orderly, and attractive conditions of the establishment. Is responsible for the inventory management, ordering of all supplies, hiring, training, correcting, and scheduling all Housekeeping employees in conjunction with the Housekeeping Manager. WAGE: The base hourly pay range below represents the low and high end of Winter Park Resorts' hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts' total compensation package for employees. Other rewards may include many region-specific benefits. Hourly pay range: $24 - $26 DOE ESSENTIAL DUTIES: Train, lead, coach, and correct a team of Core, Regular, Seasonal and Part Time Housekeeping Staff in conjunction with the Housekeeping Manager and Housekeeping Inspectors to ensure the employees have the skills, tools, and knowledge required to perform their job at the highest level while remaining engaged. Assists in Managing the Housekeeping schedule to ensure consistency and adequate coverage for all shifts with consideration for the staff requests. Ensures the cleanliness of all lodge common areas, including lobbies, bathrooms, hallways, ski locker rooms, and hot tub areas. Establishes and demonstrates standards and procedures for Housekeeping staff to include OSHA standards, Safety Standards, Guest Service Standards, and all company SOPs. Plans, assigns, and directs work of Housekeeping staff as well as appraises performance, rewards and disciplines staff and addresses any complaints and resolves problems with the Housekeeping Manager and the Housekeeping Inspectors. Inspects and evaluates physical condition of establishment. Documenting inspection forms to hold cleaners accountable and to use as recognition or re-training tools. Assists the Housekeeping Manager in inventory management and Just In Time (JIT) purchasing. Investigates new and improved cleaning instruments and methods, researching green initiatives and products. Has working knowledge of equipment and periodically inventories and orders supplies and equipment as required. Manage a safe employee and guest environment and ensure required safety meetings and updates are delivered. Responsible for establishing all Housekeeping procedures in conjunction with the Lodging Operations Manager and Housekeeping Manager while continuously seeking new ways to improve the current processes. Creates and maintains detailed, high quality and accurate Standard Operating Procedures (S.O.P.s) for all Housekeeping lodging operations in conjunction with the Housekeeping Manager. Ensures proper and timely communication with the Front Desk regarding owner/guest special requests, early check-ins, late check-outs, and room moves. Is responsible for the Housekeeping staff following the established uniform and appearance policies and taking corrective action if necessary. Complies with all company policies and procedures. Knows the Winter Park Resort Core Values and models them to other employees This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change. EDUCATION & EXPERIENCE REQUIREMENTS: Education: High School Diploma or GED required Working knowledge of Microsoft Office & moderate computer functionality required Experience: At least two years of related Housekeeping experience required Experience as a supervisor preferred Experience at a Mountain Resort Lodging Property preferred Experience with computer systems such as Springer-Miller Systems (SMS) Property Management System, WorkDay, and Microsoft Office Suite preferred QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Is honest and demonstrates integrity Follows established resort policies and procedures Can manage confidential information Reports to work exhibiting a professional appearance within defined guidelines Is supportive of resort mission and core values Sets a positive attitude for others to follow Are comfortable challenging established policies and procedures, but once decisions are made, is supportive of decisions Is organized and capable of performing multiple tasks Is trustworthy and self-directed in work tasks Sees projects through to completion including follow-ups on any identified issues or long-term concerns Can handle a fast-paced working environment Is flexible with days and hours of work, based on resort needs Prioritizes, and re-prioritizes personal time versus work needs to ensure a good balance in life, and quality of work. Every guest encountered will be acknowledged, thanked and invited back At the end of the day, you will know you had a positive impact on our guests Strive to exceed guest’s expectations Fulfills all owner and guest requests in a timely and professional manner. Has strong knowledge of the resort/department, products, services, has experienced many of those products and services. Listen carefully to owner and guest needs and expectations Anticipates & quickly responds to all owner & guest needs and potential concerns Always communicate with all vendors in a professional manner. TRAVEL REQUIREMENTS: May require travel to Denver Metro area. PHYSICAL DEMANDS AND WORKING CONDITIONS: This position is required to work evenings, weekends and holidays. Most work tasks are performed indoors- temperature is moderate and controlled by environmental systems. Must be able to stand and exert well-paced mobility for up to an average shift of 8 hours. Must be able to lift up to 30 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 200 lbs. on a regular and continuing basis. Must be able to exert well-paced ability in limited space and to reach different floors of the building on a timely basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment and products. Able to wear personal protective equipment including but not limited to non-slip shoes, protective eye wear, and protective gloves. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. OTHER DUTIES AS ASSIGNED: This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business. AN EQUAL OPPORTUNITY EMPLOYER: Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. Application Deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications. We are a community of explorers and adrenaline junkies; sight seers and nature lovers; lifelong skiers and fly fishing fanatics; mountain bikers and peak hikers… The opportunities for mountain adventure are endless, but we all share one common goal….to Venture Out! E-Verify Participation Right to Work