Senior Customer Experience & Process Improvement Analyst
East West Bank
East West Bank in California seeks a Quality Assurance professional to develop and execute a QA program for customer service transformations and KPI reporting. You will identify inefficiencies, propose optimized processes, and coordinate cross-department improvements. The role involves creating comprehensive reports, defining training needs, and supporting technology integration to boost customer satisfaction and loyalty. Strong Excel skills and clear communication are essential. #J-18808-Ljbffr East West Bank
Vacancy posted 2 days ago
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