Customer Services Expert

Customer Service Coordinator (In-House)

Are you passionate about delivering exceptional customer experiences and building strong relationships?

Do you enjoy collaborating with cross-functional teams to ensure seamless service delivery and customer success?

Partnering with the best

As the world leader in non-destructive testing (NDT), Waygate Technologies offers the broadest portfolio of industrial inspection solutions. Our solutions include radiography and computed tomography (CT), remote visual inspection, ultrasound, and eddy current technologies. We ensure safety, quality, and productivity for our customers across major industries around the world.

Fueling your passion

The In-House Customer Service Coordinator plays a vital role in building meaningful relationships and ensuring customer success. This position is ideal for individuals who thrive in a collaborative environment and are passionate about contributing to the achievements of a successful team.

Our Customer Service Team is responsible for a variety of activities, including order entry, inside sales, and administration. The team serves as one of the primary after-sales contact points for customers, managing the efficient exchange of commercial information between Field Sales, Distributors, Supply Chain/Logistics, customers, and other departments. The goal is to consistently exceed customer expectations by delivering fast and effective service.

In the role of Customer Service Coordinator, you will provide support to Field Sales, Service, Distributors, Dealers, and Customers via phone, email, and web channels. Your responsibilities include troubleshooting issues with customer-owned equipment, coordinating the receipt of equipment for in-house repairs, managing the status of service sale orders and return authorizations, and expediting RMA shipments. Additionally, you will track and manage both internal and external customer concerns to ensure timely resolution.

As a Customer Service Coordinator, you will be responsible for:

• Troubleshooting customer-owned equipment to minimize downtime caused by necessary in-house service events.
• Coordinating the return of materials for repairs that cannot be resolved remotely or simply restocking.
• Physically receive in systems/devices and move materials to desired locations in warehouse.
• Accurately enter customer data, agreements, return authorizations, sales orders, and invoices in alignment with departmental goals and objectives.
• Maintaining Customer Master Data and conduct relevant security checks as required.
• Working with customers statement of accounts to allow for continuous service support.
• Handling all customer invoice disputes.

To be successful in this role, you will:

• Have ability to train and learn the Waygate product scope to be able to troubleshoot customer downed systems.
• Have strong organizational and multitasking abilities.
• Have proficiency in the Microsoft Office Suiteincluding Excel, Word, Outlook, and PowerPointis essential.
• Have to demonstrate excellent communication and problem-solving skills, be adaptable in a fast-paced environment with frequent changes.
• Have experience with SAP, LMS systems, and vendor management.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. Flexible working arrangements may be available, including:

• Flexible working hours to support productivity and work-life balance

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are stronger when our people are developed, engaged, and empowered to bring their authentic selves to work. We invest in wellbeing, capability development, and leadership growth across all levels.

Working for you

Our innovations have transformed the energy industry for over a century. To continue progressing, we look for individuals who embrace change and contribute to building the future.

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Education assistance
• Generous parental leave
• Mental health resources
• Dependent care support
• Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

The Baker Hughes internal title for this role is: Services Professional - Customer Operations