Regional Manager

Regional Manager

TREK Development Group is a Pittsburgh- based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Enhance Lives and Strengthen Communities. TREK Development Group recognizes the benefits of a flexible work schedule to both the employee and the employer and we offer a flexible 40 hour work week and great benefits! At TREK, we believe the right cultural fit is just as important as possessing the skills and qualifications for the job. Our core values: Aesthetics, Alignment, Collaboration, Compassion, Inclusiveness, Quality, Commitment, Empathy, Humility, Integrity and Responsibility are best described in our commitment to TREK's Hospitality Covenant. The Hospitality Covenant describes our core practices that we strive to achieve each day:

1. To treat everyone with the kindness we all want
2. To do our own part to take care of the place where we live and work
3. To take the time to help each other achieve our goals and aspirations

Under the direction of Director of Property Management, the Regional Manager is responsible for the full ownership of the assigned portfolio, including financial oversight, compliance, team development, and resident satisfaction. The portfolio will consist of affordable properties in and surrounding Pittsburgh, PA. The Regional Manager is the primary point of contact for escalated resident concerns and is expected to respond to and manage emergency situations, including serving in an on-call capacity. They must also proactively identify, manage, and see through the resolution of site-level issues, collaborating with internal departments and keeping momentum through completion.

Essential Functions:

• Lead, coach, and inspire site teams to meet KPIs for occupancy, rent collection, compliance, maintenance, renewals, and resident satisfaction
• Set clear expectations and provide ongoing mentorship, feedback, and accountability
• Serve as a role model for TREK's values and Hospitality Covenant
• Cultivate a high-performance team prepared for growth, change, and new opportunities
• Maintain confidentiality on confidential or otherwise sensitive information
• Remain accountable to Owners, Co-Presidents, TREK department heads and various governing agencies (ie: HUD)
• Create innovative and goal-orientated management plans for District and Community Managers and staff
• Assist Director of PM in preparing and implementing schedules for major and long-term physical improvements, including preventative maintenance and NSPIRE Protocols
• Provide support to on-site personnel who have responsibility for the day-to-day operation and maintenance of assigned properties
• Keep the Director of PM advised in a timely manner of significant operational problems and deviations from the plans for properties
• Oversee collection of income and the management of expenses including tenant receivables and site reports to produce the maximum economic benefit for properties
• Inspect properties including site files, interior/exterior of buildings, building systems and rentable space yearly; prepare schedule of visits at the beginning of each year
• Understand and ensure compliance with TREK SOP and all governing regulations, codes, and laws as well as other state and local authorities
• Cooperate with municipal and community agencies
• Administer and train staff to follow all aspects of TREK Policies & Procedures
• Maintain good resident relations by overseeing actions of District and Community Manager and property staff
• Prepare reports, Weekly Notes and respond to requests for information in a timely manner
• Prepare initial and follow-up correspondence on all matters relating to property managed
• Maintain records in a timely and organized manner
• Attend and pass advanced educational courses and seminars as well as participate in local professionally related activities as required by the corporate office
• Own the financial performance of each property; monitor budgets, control costs, and maximize revenue
• Conduct monthly financial reviews with site teams; identify issues, provide coaching, and create improvement plans
• Lead monthly financial meetings with the VP of Management Operations to report on portfolio performance, budget variances, and improvement strategies
• Guide preparation of annual budgets and lead teams toward financial break-even or better
• Submit weekly reports summarizing property performance, issues, and key actions taken, ensuring transparency and accountability
• Ensure accurate and timely submission of all operational reports and documentation
• Assist District and Community Managers in preparation for Management Occupancy Reviews and NSPIRE Inspections
• Evaluate building expenses and ensure quality of workmanship
• Act as the primary point of contact for complex or escalated resident issues across the portfolio
• Ensure timely and thoughtful resolution of resident concerns in alignment with TREK's standards and values
• Respond to and manage emergency situations, including after-hours needs. On-call participation is required
• Project manage complex or cross-departmental issues at the site level, ensuring that problems are tracked, supported, and resolved with clear communication and accountability
• Anticipate Property Management Department needs and establish priorities and courses of action to meet Department objectives each day
• Communicate in a clear, concise manner via verbal or written form with on-site employees and other groups to ensure comprehension and accuracy
• Direct the development of and carrying out of approved Affirmative Fair Housing Marketing Plans for each property
• Respond to all requests made by corporate office within 24 hours
• Ensure compliance with the HUD 4350.1 and 4350.3 handbooks, HUD form 9834, LIHTC (Low Income Housing Tax Credit) and Management Occupancy standards
• Write timely Employee Performance Reviews with emphasis on training and goal setting
• Continually train staff on the correct use of RealPage property management software
• Ensure all interviews are conducted in accordance with governing law and TREK Hiring Standards
• Attend work with regularity and punctuality and recognize that attendance is an essential duty and responsibility for this position
• Work closely with compliance, facilities, training, marketing, HR, and finance departments to ensure seamless portfolio performance
• Maintain up-to-date market knowledge to guide leasing, pricing, and competitive positioning
• Collaborate with internal teams to resolve issues related to staffing, vendor performance, capital projects, and compliance follow-up
• Develop and maintain an effective organization through appropriate training, goal setting, supervision and motivation of all on-site staff, including (if applicable) Community Manager, Assistant Manager, Maintenance Technician and Vendors

Education & Experience:

• Bachelor's degree or equivalent experience; 7+ years of progressive responsibility in property, hospitality, or retail management
• 5+ years of multi-site management experience in affordable housing communities required
• Proven track record of leading successful site teams and achieving financial and operational goals
• Must have a thorough working knowledge of the HUD 4350.1, 4350.3 handbooks, HUD form 9834 and various LIHTC (Low Income Housing Tax Credit) programs
• Real estate license preferred (or required by state law)
• Industry certifications such as Certified Property Manager or Accredited Apartment Manager are a plus
• Excellent verbal and written communication skills
• Strong judgment and problem-solving abilities; trusted to make decisions aligned with organizational values
• Highly organized, with demonstrated ability to manage multiple tasks and follow through to completion
• Financially savvy; experienced in budget analysis, variance reporting, and strategic planning
• Confident leader with empathy, presence, and a resident-focused mindset
• Proficiency in RealPage or similar property management software; strong Microsoft Office skills
• Must be able to do various position specific errands (ie: pick up office supplies, etc.), as needed
• Must have a valid Driver's License abide by all pertinent State Laws

Physical Demands & Work Environment:

• Must be available for on-call rotation and responsive to emergency needs
• Ability to travel regularly to properties within the assigned region
• Comfortable working in office, field, and outdoor environments
• Ability to lift up to 20 lbs. and navigate stairs and uneven surfaces
• Must be able to work under deadlines and manage time independently

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits include medical, dental, vision, employer-paid long-term disability, employer