Customer Service Representative

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

As a member of the Hunter Douglas family of brands, at Progressive Screens is redefining outdoor comfort and protection with state-of-the-art motorized screen systems for residential, commercial, and hurricane-rated applications. Proudly based in Sarasota, Florida, we are a fast-growing leader in the screen and shading industry, delivering innovative, high-performance solutions that blend durability, design, and advanced technology.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?

Position Overview

The Customer Service Representative serves as the primary point of contact for customers, delivering exceptional service while managing orders, resolving inquiries, and ensuring accurate and timely communication throughout the order fulfillment process. This position is responsible for building strong customer relationships, coordinating with internal departments to meet customer expectations, and maintaining accurate records to support operational efficiency. By providing a positive customer experience and contributing to on-time order execution, this role directly supports departmental goals and the achievement of the company's Management by Objectives (MBOs).

What you'll do

Responsibilities

• Answering questions about a company's products or services.
• Processing orders and transactions.
• Resolving issues and troubleshooting technical problems.
• Providing proactive customer outreach.
• Handling customer complaints.
• Collecting and analyzing customer feedback and keeping records as needed.
• Ensure customer satisfaction and provide professional customer support.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Must be able to learn our products and product lines to be able to answer questions.

Who you are

• Exceptional attention to detail
• Excellent organizational skills
• Aptitude with computer software programs utilized by the company.
• Excellent administrative skills
• Good oral and written communication skills
• Strong problem-solving skills
• Ability to self-motivate.
• Ability to work together with the team.

What's in it for you?

• Hourly $23 - $28
• Generous benefits package including medical, dental, vision, life, disability
• A company culture that prioritizes internal development and professional growth
• Time off with pay
• 401(k) plan with a degree of employer matching
• Paid parental leave
• Wellness programs and product discounts

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.
Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

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