Case Manager Supervisor, Rising Up Mens Shelter

Program Overview CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA operates 6 single adult shelters and 6 family shelters and one drop‑in center. Each shelter offers clients a supportive, structured, therapeutic, safe, and drug‑free facility. Homeless (often mentally ill and substance‑using) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into permanent and/or supported housing. Position Overview What The Case Manager Supervisor Does: Maintain professional relationships with clients and client confidentiality. Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders. Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS’ Performance Incentive Plan. Motivate, coach and counsel direct reporting staff to excel. Ensure that all direct reporting staff completes all necessary case management documentations including housing applications, ILP, and referrals to providers as required. Pull reports from CARES and distribute to staff to ensure staff are up to date on their documentation. Develop and maintain tracking systems so that staff can keep up to date documentation. Ensure that all client charting documentation are up-to-date and reflect services provided such as service plans, psycho‑social and psychiatric assessments. Assist with the development of program content to address residents' needs related to housing, substance‑abuse treatment, mental health and employment. Provide assistance, interventions, and follow‑up in regard to critical incidents with clients. Encourage teamwork among direct reporting staff as well as among peers. Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols. Conduct and document one‑on‑one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.). Overcome resistance to change from clients, direct reporting staff, and supervisors/funders. Administer constructive discipline to direct reporting staff, as needed. Monitor clients' progress toward their goals (dates achieved) and document via progress notes. Review all documentation related to clients' progress for accuracy, completeness, and clarity. Review and approve timesheets. Prepare performance appraisals for directed reporting staff. Conduct chart auditing of client files (i.e., paper and electronically). Ensure staff utilization of electronic database and conduct oversight to ensure data integrity. Manage own time effectively and coordinate program activities to maximize time of direct reporting staff. Lead and participate in administrative and staff meetings as requested. Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders. May prepare marketing materials for the program. May reach out and market the program to the community in order to recruit clients. May prescreen clients over the telephone for eligibility and may schedule intake appointments. May conduct initial intake or assessment of clients and/or clients' families and periodic reassessments. May have direct client service/program responsibilities in addition to the above. May plan, coordinate and facilitate social/peer support events, including group facilitation for clients. Task may be modified, expanded and/or assigned over a period of time. #J-18808-Ljbffr CAMBA