Clinical Quality and Safety Specialist (RN / PA)

About Us At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, has allowed us to lead the change against "we caught it too late again". What You'll Do Clinical Complaint Management & Patient Advocacy Investigate & Resolve: Process and thoroughly investigate clinically related patient complaints. Gather additional context from patients, clinic staff, and providers as indicated. Cross-Functional Triage: Coordinate closely with radiology, patient experience, and provider teams during investigations. Triage and elevate concerns to ensure timely, empathetic, and thorough resolution. Clinical Education: Follow up directly with patients to provide clarity and education regarding their medical history, scan results, and the scope of a whole-body MRI, resolving concerns with clinical authority and empathy. Case Presentation: Prepare and present complex cases for clinical quality review, offering evidence-based recommendations for resolution and systemic prevention. Incident Review & Systems-Level Safety Analysis Systemic Event Review: Manage the internal incident reporting system. Review safety reports and compile comprehensive event summaries. Root Cause Analysis (RCA): Lead or participate in RCAs or alternative incident review systems, moving past surface-level explanations to identify underlying systems issues and latent vulnerabilities. Actionable Interventions: Translate incident findings into concrete, actionable items and interventions designed to mitigate future risks. Regulatory Compliance: Ensure all safety tracking and incident resolutions remain fully compliant with regulatory and accreditation standards. Quality Improvement (QI) & Safety Culture Drive QI Projects: Partner with multidisciplinary teams to design, implement, and evaluate targeted quality improvement projects aimed at enhancing patient safety, clinical accuracy, and operational efficiency. Trend Analysis: Monitor safety and quality data trends to proactively recommend preventative interventions before systemic issues arise. Just Culture Champion: Serve as the organizational advocate for a fair, transparent safety culture. Conduct training for clinical and administrative staff to promote psychological safety and transparent incident reporting. Data Management & Reporting Maintain Quality Records: Keep meticulous, secure records of all quality activities, complaints, and incident investigations to support data-driven decision-making. Monthly Insights: Prepare monthly quality and safety reports for leadership, highlighting key trends, loop-closure metrics, and strategic opportunities for improvement. What You'll Bring Licensure: Current and valid multi-state licensure as a Registered Nurse (RN) or Physician Assistant (PA). Willingness and ability to become licensed in additional states as needed. Clinical Experience: Minimum of 5 years of experience in an active clinical setting. Experience in MRI services, radiology, or oncology is a strong plus. Quality & Safety Expertise: Minimum of 2 years dedicated experience in a clinical quality, patient safety, or risk management role. Safety Culture Alignment: Deep familiarity with and commitment to proactive care culture principles, systemic risk management, and human factors in healthcare safety. Problem-Solving Mindset: Exceptional analytical skills with a proven track record of turning safety data into actionable clinical workflows. Adaptability: Comfort with (and excitement for) navigating ambiguity, scaling processes, and designing new systems in a fast-growing health-tech environment. Communication Skills: Outstanding remote communication, interpersonal, and patient education skills. Proficient in video conferencing, Slack, Google Workspace, and email. Our Values First: we are Pioneers - Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding. Second: we are Platform-Builders - We are always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead - in a mindset of ownership and duty to our mission. Above all: we are Patients - We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work. What We Offer An avenue to make a positive impact on people's lives and their health. We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member. Growth opportunities are at the heart of our people journey; we're doing big things with bright minds - there is no single path to success, it can be shaped along the way. Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize. Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we encourage you to use it. We now offer the Prenuvo's Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we've got you covered - making your commute easier and more affordable! Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions. We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family. The base salary for this role ranges from $73,600-$92,000 in local currency, depending upon experience and geographic location. Equal Opportunity Employer We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Background Check As part of the hiring process, successful candidates will undergo a background check in compliance with applicable federal, provincial, and state rules. #J-18808-Ljbffr Prenuvo