Salesforce Business Analyst

Salesforce Business Analyst
Job Number: 26-01391

Help drive change! ECLARO is looking for a Salesforce Business Analyst for our client in New York, NY.

ECLARO's client advocates for energy efficiency and clean energy technology. If you're up to the challenge, then take a chance at this rewarding opportunity!

Responsibilities:

• Identify business needs, elicit specifications and requirements, and collaborate with customers and other IT team members to develop innovative solutions.
• Prepare functional specifications, review with customer, and revise as needed, obtain sign off.
• Provide analysis for projects involving systems design or redesign.
• Serve as a Customer Liaison, represent the department as needed on project teams and working groups.
• Document system processes, configurations, and changes.
• Manage multiple projects and assignments concurrently; meet established deadlines.
• Communicate to management and end-users in meaningful and understandable terms.
• Facilitate communication and collaboration among diverse groups at all levels of the organization.
• Serve as a resource and mentor for other team members.
• Understand and adhere to Client's policies and procedures.
• Other duties as assigned that contribute to the key outcomes of the IT Operations Team.

Qualifications:

• Experience translating business needs into formal requirements.
• Experience creating functional and technical documentation.
• 2 years' experience doing functional design and requirements in Salesforce.
• Experience with Salesforce Sales and Service Cloud.
• Experience with Salesforce Lightning capabilities and familiarity with what can be accomplished using Flows, Approval Processes, and other Salesforce automations.
• Ability to create reports in Salesforce.
• Familiarity with Salesforce data models and metadata.
• Ability to communicate technically complex concepts in easy-to-understand terms.
• Ability to communicate effectively and clearly with both technical and non-technical staff.
• Ability to focus on details to create a reliable and accurate work product.
• Experience establishing, documenting, and maintaining procedures and processes.
• Experience with relational databases and complex data structures; ability to create basic SQL queries.
• Knowledge of end user data manipulation tools.
• Knowledge of report creation tools.
• Strong organizational and time management skills.
• Ability to facilitate internal end-user training on new or substantially modified systems.
• Ability to facilitate User Acceptance Testing sessions.
• Experience triaging bug and enhancement tickets and helping to diagnose system problems.
• Knowledge of data security and encryption.
• Ability to keep up with IT advancements.
• Expertise in Salesforce software.
• Expertise in Office products (Word, PowerPoint, Excel), shared file systems.
• IT systems that will be used: Salesforce

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Cedric Ceballo
View email address on click.appcast.io
View phone number on click.appcast.io
Cedric Ceballo | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.