Field Service Engineer

Job Description

Job Description

TRESU Americas, is a wholly owned subsidiary of the TRESU Group in Kolding, Denmark. We offer a line of products for the commercial printing industry. We build the most technologically advanced chambered doctor blade systems, coating and ink pumps, hot air drying, temperature-controlled chilling systems, printing plate cleaning equipment as well as full production presses for the Flexo industry. The qualified candidate will provide onsite service and remote technical support for all the TRESU product lines.  

Mechanical Field Service Engineer:  Our engineers have the responsibility of balancing hands-on work with customer care. As a Mechanical Field Service Engineer for TRESU, you would be traveling around the Americas and other various countries to install, retrofit, repair, and assess TRESU’s world class products. Additionally, you would provide remote support to customers via phone and email correspondence when offsite.

Personal Profile:

•     Customer-focused communicator who can build trust onsite an explain technical issues clearly. 

•     Hands-on problem solver with strong mechanical aptitude and practical troubleshooting skills.

•     Detail-oriented and safety-minded, with a commitment to quality workmanship and accurate documentation. 

•     Self-directed and dependable, able to work independently in customer facilities with limited supervision. 

•     Adaptable and travel-ready, comfortable responding to changeling schedules, urgent service needs, and varied working environments.

•     Collaborative team player who shares knowledge with colleagues and supports customers before, during, and after service visits.  

Essential Qualifications:

• Bachelor’s degree in mechanical engineering or equivalent education/work experience
• Skilled with hand tools and experienced with hands on repair and installation of components and assemblies
• Competent with machine shop equipment for use in milling, drilling and part modification
• Familiar with technical drawings and how to read them.
• Knowledge of how to use and navigate 3D modeling software, preferably Solidworks.
• Basic understanding of computer applications and hardware
• Communication skills for conveying information accurately and clearly
• Sense and understanding of business and sales.
• Excellent interpersonal and networking skills
• Flexible schedule for frequent travel (U.S. and International) and occasional afterhours support (required)
• Fluency in English

Field of Responsibility:

1. Installing, troubleshooting and servicing TRESU products 
2. Assessing and addressing customer needs
3. Reading and communicating technical drawings
4. Documenting and reporting information to customers and colleagues
5. Recording, analyzing and interpreting test data
6. Onsite work, requiring availability to travel the U.S. and International, at least 60%, mainly focused to USA, Canada and Latin American, but not limited to the Americas.
7. Providing remote support as part of the global helpdesk, sometimes afterhours

TRESU Americas offers the following benefits to the qualified candidate:

• Competitive compensation plan
• Health, dental and vision insurance 
• 401K savings plan
• PTO and paid holidays

TRESU Americas is an Equal Opportunity Employer