Process Improvement Manager, Managed Transportation

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third‑party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost‑effectively. Responsibilities Drive structured continuous improvement initiatives using Lean Six Sigma and related methodologies to deliver measurable gains in productivity, quality, cost‑to‑serve, and customer experience. Design and deploy task centralization and shared‑service operating models that standardize repeatable workflows to scale operations. Lead process mapping and pain‑point discovery across Managed Transportation workflows to surface opportunities to improve productivity and reduce cost‑to‑serve. Evaluate and implement automation and AI‑related technologies to eliminate manual work, improve quality, and increase organizational capacity. Develop business cases and prioritize opportunities by strategic value and return on investment (ROI), managing a portfolio of improvement initiatives from ideation through implementation and benefit realization. Champion a culture of continuous improvement and strong collaboration across Managed Transportation teams and cross‑functional partners. Qualifications Experience with business intelligence and automation platforms (Tableau, Power BI, Power Automate, Microsoft Copilot) Demonstrated expertise in business operations, workflows, and customer service delivery models Required Bachelor’s Degree Six Sigma Green Belt or higher 5 to 7 years experience in continuous improvement initiatives using Lean Six Sigma methodologies Hybrid work setting – Tuesday, Wednesday, Thursday in the office at our Chicago HQ Physical Demands This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. Benefits For more information about our benefit offerings, please visit our careers page at Compensation $85,042.00–123,650.00 per year #J-18808-Ljbffr Echo Global Logistics