Application Analyst - Epic | Professional Billing at Henry Ford Health Detroit, MI

Under the direction of a Senior Analyst, supervisor or manager, the Application Analyst participates in the overall build, documentation, operation and support of Clinical or Business applications and reports. The Application Analyst performs these activities following HFHS standards and processes. Responsibilities The Analyst builds, tests, implements, and supports the needs of their application. Support the Senior Analyst in validation/workflow and/or operational meetings for specific clinical, business or report applications. Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, resolves problems related to application. Ensures a high level of customer service. Identifies or escalates issues that impact infrastructure and application performance. Provides preventative maintenance, troubleshooting and resolves problems to ensure infrastructure and application stability. Focus on continual improvement best practices by identifying and diagnosing improvement opportunities. Suggests improvements to Senior Analyst, Supervisor and Manager. Adheres to Service Level Agreement expectations demonstrated through ongoing support of live users. Promotes, develops and adheres to system standards, and best practices. Collaborates across Helios team to develop unified approaches and standard work. Collaborates with other team members to support processes. Participates in testing best practices and standards. Works to implement applications according to requirements, specifications and compliance/regulatory standards. Participates in implementation of major version upgrades and special updates. Communication & Relationship Management Works with other Helios teams, end users, and external vendors to resolve issues while maintaining HFHS Standards of Excellence. Provides input to support technology planning. Works with IT, Helios and Operations management to ensure systems are in line with overall policies, standards, processes, and overall workflows. Stays current with vendor capabilities and provides input into software/system implementation strategies and plans. Education and Experience High School diploma or GED equivalent, required. One year of experience in one of the following related areas is required: Technical experience: knowledge of state‑of‑the‑art engineering approaches in design, build, testing, debugging problems, and ongoing technical support; able to articulate previous examples of workflows and processes associated with previous IT experience. Clinical experience: knowledge/experience in clinical workflows and processes; able to articulate previous examples of workflows and processes associated with clinical experience integrated with IT solutions. Revenue experience: specific knowledge of one or more of the following: bed management, registration, scheduling, revenue cycle reports, professional billing, hospital billing, medical records or coding; must be able to articulate revenue cycle workflows and processes for one or more of the above areas with a focus on IT integrated solutions. Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job‑related duties beyond those explicitly described above. Benefits The health and overall well‑being of our team members is our priority. That’s why we offer support in the various components of our team’s well‑being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer‑driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity /affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws. #J-18808-Ljbffr Neier Inc.