Case Administrator

Description

This is professional work in which the incumbents are applying their skills and attaining new skills; are able to handle routine matters independently and complex matters under limited supervision; are able to prioritize their work independently; and able to work under limited supervision generally.

Essential Job Functions:

• Manages assigned docket of cases, with responsibility to ensure that all case activities proceed timely and accurately. Utilizes the Portal and internal docket management programs.

• Analyzes assigned cases for accuracy and completeness, and anticipates and resolves issues that may arise during the course of the case.

• Acts as liaison between parties and arbitrators to facilitate resolution of pre-hearing motions and requests.

• Ensures that motions for the panel are addressed in a timely manner and monitors case-related reports to ensure compliance with deadlines and expectations.

• Analyzes, summarizes and makes recommendations on administrative motions for decision by the Director, with limited assistance.

• Advises panel as to procedural matters and provides guidance on arbitration rules and procedures, with limited assistance.

• Answers parties’ pre and post award inquiries orally and in writing.

• Provides excellent customer service, and responds to customer complaints orally and in writing.

• Attends hearings when necessary to observe arbitrators and fairness of the proceedings.

• Drafts and serves awards in a timely manner, disposing of all issues submitted for resolution with limited assistance.

• Closes cases by award in a timely manner and ensures that they are closed with financial accuracy.

• Evaluates arbitrator performance.

• Monitors post-award litigation.

• Initiates disciplinary referrals.

Other Responsibilities:

• Involved with special projects as required by management, including presentations / public speaking.

Education/Experience Requirements:

• Bachelor’s degree and 4 years of related experience or equivalent combination of education and experience; JD strongly preferred.

• Expertise using a desktop computer with the full suite of electronic office applications and other office equipment.

• Strong knowledge of electronic docket management programs and web-based Portal systems a plus.

• Excellent customer service, interpersonal, and written and verbal communication skills required.

• Must be highly organized and able to perform multiple tasks efficiently and accurately, in a fast-paced environment and under tight time constraints.

• Must function effectively in a team environment and work with others to meet deadlines.

• Strong work ethic, positive attitude, and professional demeanor.

• Strong communication, time management, organizational and attention to detail skills.

• Candidate must demonstrate discretion and sound judgment, due to the confidential nature of the work.

• Strong leadership skills required.

Skills

arbitration, mediation & arbitration, writing skills, legal administration, legal writing

Top Skills Details

arbitration, mediation & arbitration, writing skills, legal administration, legal writing

Additional Skills & Qualifications

Must be able to go on site to LA office 3x per week. There may be times when they will need to be in 5x per week but it would be planned out months in advance.

Candidate Profile & Experience

Seeking a candidate with experience and demonstrated interest in arbitration or alternative dispute resolution (ADR), including arbitration, mediation, negotiation, or the security industry.

Candidates should show a genuine focus on ADR—this is not suited for someone who has only practiced law without specific interest or exposure to these areas.

Leadership & Caseload Responsibilities

Strong leadership skills are required.

The role manages a caseload of approximately 170–200 arbitration cases.

This position functions as a team lead, providing guidance and influence to a team of three.

Team Structure

The Case Administrator leads a support team consisting of:

Case Coordinator (Legal Assistant)

Senior Case Coordinator ( Senior Legal Assistant)

Case Specialist (Paralegal)

Core Responsibilities

Oversee the entire arbitration process across assigned cases.

Support and guide the team by answering questions and escalating case-related issues to management when needed.

Provide excellent customer service and procedural guidance (non-legal) to parties, counsel, and mediators.

Ensure smooth coordination and case progression across all stakeholders.

On-Site Expectations

This is a hybrid role with on-site responsibilities:

Required to be in the office 3 days per week (flexible on which days). Parking is not covered but there are garages a couple blocks away for about $200/month.

Participate in a weekly rotation to support on-site arbitration hearings.

All staff are required to be on-site once per month (third Thursday).

Writing & Communication

Responsible for drafting arbitration awards.

Requires strong writing skills with a high level of accuracy—published work must be error-free.

Must be communicative, collaborative, and comfortable working in an open, feedback-driven culture.

Experience Level

Intermediate Level

This is a Contract position based out of Los Angeles, CA.

The pay range for this position is $35.00 - $50.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Los Angeles,CA.

This position is anticipated to close on Jun 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.