Customer Service Representative II - Automotive Industry

Customer Service Representative II - Automotive Industry

NPW is a leading provider of the automotive industry. We pride ourselves on delivering exceptional customer experiences and innovative solutions. As we continue to grow, we are looking for a dynamic and experienced Customer Service Representative to join our team.

The ideal candidate for this position will be initiative-taking and responsible for assisting in a variety of duties, including but not limited to; overseeing inquiries through web, email, and phone, managing orders and returns, resolving issues to ensure customer satisfaction, and support sales by expanding current customer relationships and identifying new prospects.

Responsibilities:

• Answer inbound customer service and sales calls professionally and efficiently.
• Make outbound calls to support customer relationships, sales growth, and issue resolution.
• Respond to customer inquiries through web, email, and telephone communication.
• Respond to emails from truck and traditional customers in a timely and professional manner.
• Provide ongoing phone support to truck and traditional customers throughout the shift.
• Identify and locate correct automotive parts using catalog systems and automotive knowledge.
• Process customer orders, quotes, returns, and inquiries accurately and efficiently.
• Provide professional customer service and strive for one-call resolution whenever possible.
• Establish and grow relationships with existing customers through excellent service and increased sales opportunities.
• Demonstrate strong customer service skills and maintain positive interactions with customers.
• Communicate effectively and collaborate with other departments and locations to meet customer needs.
• Report issues or concerns to management and work effectively as part of a team.
• Maintain productivity standards as outlined by management.
• Handle company equipment responsibly and appropriately.
• Keep the work area clean, organized, and professional.
• Follow all company safety policies and procedures.
• Perform additional duties as assigned by management.

Skills and Qualifications:

• Previous customer service experience required; automotive industry experience preferred.
• Strong knowledge of automotive parts and repair processes.
• Experience using automotive catalog systems preferred.
• Proficient in a Windows-based software environment.
• Professional and courteous phone etiquette.
• Excellent written and verbal communication skills.
• Strong ability to resolve issues and handle customer concerns effectively.
• Ability to multitask and work in a fast-paced environment.
• Strong interpersonal skills, including empathy, active listening, and teamwork.
• Ability to provide accurate and efficient customer support while meeting productivity expectations.

Physical Requirements:

• Occasionally lift and/or move up to twenty (20) pounds unassisted.
• Occasionally lift and/or move up to fifty (50) pounds unassisted.
• Regularly required to read, talk, listen, sit, and stand.
• Occasionally required to walk, bend at waist and knees, use hands and reach with arms.

Team Benefits:

• Paid Time Off
• Health Benefits
• Employee Purchase Program
• Weekly pay
• 401K
• Advancement Opportunities

If you're looking for an exciting career opportunity with room to advance, then National Performance Warehouse is the company for you!

We are a drug-free workplace.

NPW is proud to be an E-Verify employer. All offers of employment are contingent upon verification of your eligibility to work in the United States.

Qualified applicants must successfully pass a pre-employment drug screening.