Community Liaison

COMMUNITY LIAISON:

Valley Hope is seeking applications for aCommunity Liaison opportunity .As a Community Liaison you will be a integral part of the Marketing & Business Development teams success in developing strategies to maximize admissions and actively promote new services and programs to referral sources for the Valley Hope treatment facilities located in ONeill NE & Omaha NE.

Valley Hope restores lives affected by addiction and supports lifelong recovery. At Valley Hope our mission comes to life through our core values of C haracter C ompassion and C ommitment. Are you ready to join an organization where you can make an extraordinary impact conquering addiction one patient and family at a time If so Valley Hope welcomes you!

Valley Hope has served the Nebraska community with healing addiction treatment and recovery support since 1976.

Our work is mission-driven supported by a strong culture of teamwork and a compassionate environment that is the foundation of the Valley Hope organization.

EDUCATION & EXPERIENCE:

Required :

• Bachelors degree in a business-related field public relations marketing or equivalent work experience.
• Two (2) years experience with customer service project planning/management community outreach or sales and networking with healthcare referral sources.
• Experience developing marketing strategies and programs including referral development intake tracking advertising public relations and guest relations.
• Valid and unrestricted drivers license.

Preferred:

• Experience working in SUD/Behavioral Health

BENEFITS:

• Medical coverage Valley Hope pays up to 85% of premiums
• Dental & vision plans at competitive rates
• Up to 27 days of PTO (based on position and tenure)
• 8 paid holidays (including a personal day)
• Paid parental leave
• 401(k) with employer match
• Tuition assistance to grow your career
• Student loan repayment support
• Public Student Loan Forgiveness (PSLF) eligible employer
• HSA & FSA options to manage healthcare costs
• Employee Assistance Program (EAP) for added support
• And more perks designed with you in mind!

JOB SUMMARY:

• Develops strategies to maximize admissions including daily contact with potential referral sources including but not limited to hospitals physicians SUD specialists community organizations and care managers legal/judicial agencies and professionals
• Builds and maintains strategic relationships with new and existing referral sources including hospitals physicians substance use disorder specialists community organizations care managers and legal/judicial professionalsto generate client referrals promote awareness of treatment services and strengthen the organizations presence and reputation within the community.
• Actively promotes and educates referral sources potential patients families and community members on Valley Hopes programs and services providing up-to-date information and serving as a knowledgeable resource on addiction treatment options and industry developments.
• Maintain account manager responsibilities with active referents.
• Maintains good working relationships with and between the Marketing Department referral sources and other departments including Administration Patient Access Clinical Services and Medical Staff.
• Gives close attention to follow-up with referral sources (actual and potential) including phone e-mails faxes face to face appointments.
• Serves as a liaison between Valley Hope and community stakeholders to represent the organization and build brand awareness. Represents Valley Hope at trade shows conferences and events.
• Establish weekly contacts with host hospitals medical staff and draw market potential.
• Conducts required scheduled appointments per day and feel comfortable with cold calling and overcoming obstacles.
• Responsible for creating and working from a strategic plan planning and attending programs and events assisting the Director in positioning the facilitys products and services favorably in the healthcare market.
• Coordinates potential admissions with appropriate staff.
• Gathers and maintains up-to-date market intelligenceincluding competitor activities pricing census trends and service offeringswhile demonstrating strong business acumen budget awareness and strategic insight to support referral development and outreach efforts.
• Handle potential referral source complaints and concerns by overcoming obstacles and completing a referral sources satisfaction survey and report back to facility administration.
• Collaborate with the Director of Business Development leadership at Valley Hopes residential and outpatient facilities to identify new clients and strengthen relationships with the current stakeholders.
• Assists in creating and implementing a comprehensive Valley Hope business development plan for the assigned area. Complete weekly and monthly activity reports.
• Assist with special projects and other duties as delegated per Supervisor.
• Maintains a current working knowledge of trends within substance abuse treatment industry and with State and Federal regulatory requirements and guidelines.

WORK ENVIRONMENT:

• This position will require frequent travel (estimated up to 50% of the time) within the assigned geographic area to meet with clients.
• Position will require some work outside of traditional office hours to attend meetings meet with stakeholders etc. as needed.