Customer Care Coordinator

About the Role Help us build the future of personalized medicine. Celly Health is seeking a Customer Care Coordinator to serve as the first point of contact for both patients and providers, and the connective tissue of our front office. This is primarily a phone-based role – you’ll manage a high-volume inbound call queue, triage needs, and route calls to the right people quickly and accurately. Beyond day-to-day call management, you’ll also support providers directly: guiding them through onboarding, coordinating training, fielding inquiries, and tracking their requests through to resolution. If you stay grounded when the phones are ringing and enjoy bringing order to a fast-moving environment, this role was built for you. The ideal candidate is systems-minded, results-oriented, and consistent – someone who follows established protocols carefully, documents accurately, troubleshoots issues with composure, and looks for ways to improve the process. Strong communication skills are essential: warm and reassuring with patients, clear and reliable with providers and clinical staff. Prior experience in a medical office or call center is preferred, along with familiarity with EHR or practice management software. Bilingual candidates are strongly encouraged to apply. Locations Operations / Clinical Admin – Traverse City, MI Operations / Clinical Admin – Traverse City, MI / Lake Mary, FL Clinical – Texas (Mobile / Various Sites) Clinical – Florida (Mobile / Various Sites) #J-18808-Ljbffr