Chief Information Officer

Description

Base Pay: $181,376-$283,400
JOB SUMMARY

The Chief Information Officer (CIO) for Shasta Community Health Center leads the organization's technology, information security, informatics, quality improvement, data, and artificial intelligence strategy through a centralized shared-services model. The CIO establishes and executes a technology vision and roadmap aligned with the long-term objectives, mission, clinical priorities, and operational needs of Shasta Community Health Center (SCHC). This leader is responsible for ensuring that digital and AI-enabled capabilities are selected, developed, implemented, and governed in a secure, ethical, equitable, compliant, and financially responsible manner. The CIO leads a multidisciplinary team accountable for information technology, information security, informatics, quality improvement, data analytics, and AI-enabled services across the organization. The CIO is a member of the Senior Management Team and reports to the Chief Executive Officer.

JOB DUTIES AND RESPONSIBILITIES

IT/Informatics/Quality Improvement - Governance and Portfolio Management:

• Leads a structure that aligns IT/Informatics with business goals while balancing resource constraints (human and fiscal) to optimize IT/Informatics investments. This process will produce an IT/Informatics plan and budget that is integrated into the system planning and budgeting processes.

• Responsible for the selection, acquisition, development, installation, maintenance, and support of information technology for SCHC.

• Ensures that AI-enabled tools affecting patient care, workforce decisions, communications, documentation, access, quality, or operations undergo appropriate testing and validation before implementation and are monitored after deployment. Establishes requirements for human oversight, transparency, data quality, bias assessment, performance review, incident response, and suspension or removal when a tool does not perform as intended.

• Along with Director of Quality Improvement, guides in the development, maintenance and optimization of Data Analytics systems designed to inform clinical and operational strategy.

• Supervise the data collection and validity of updates to the annual PHC Quality Improvement Program.

• Manages, in conjunction with other leaders, the project approval and selection process.

• Stay abreast of industry regulatory changes relative to reporting, compliance, privacy, and security concerns. (Ex ICD-10, Promoting Interoperability, System Upgrades, UDS).

• Monitors and reports on the performance of the IT, informatics, quality improvement, and AI portfolio, including actual versus expected results, budget performance, project duration, adoption, reliability, security, workforce impact, patient impact, quality outcomes, efficiency gains, and return on investment. Recommends continuation, modification, expansion, or retirement based on documented results.

• Performs an ongoing assessment of employees and contractors and IT/Informatics performance on behalf of SCHC across the System. Evaluate performance and skill against organizational needs.

• Oversees relationships between IT, informatics, quality improvement, and AI resources and external entities, including contract negotiations, audits, and performance reviews involving government agencies, vendors, researchers, and other healthcare organizations. Ensures that agreements for technology and AI-enabled services address data ownership and permitted use, privacy and security, model or product changes, interoperability, service levels, audit rights, incident notification, regulatory compliance, business continuity, termination assistance, and vendor accountability.

• Responsible for the maintenance of digital system internal controls for annual financial audits.

EMR Development, Operations and Technical Support

• Develops the EMR and develops a permanent reporting structure and a service delivery model for the EMR. Establishes processes and metrics necessary to demonstrate the EMR efficacy.

• Understands application architecture and technical infrastructure of SCHC information systems and regularly assess the SCHC vision and direction.

• Develops a strategy and plan for the technical infrastructure and application architecture for SCHC and execute the plan. The plan shall include standards and protocols for data exchange, communications, software, and interconnection of information systems.

• Develops a service level organization that establishes service standards for each entity served by the EMR.

• Establishes and maintains a service orientated, customer-focused IT/Informatics function that supports ongoing operations that drive efficiency, quality, customer service and growth.

• Ensures that enterprise information systems operate according to internal standards, external accrediting agency standards and legal requirements.

• Ensures the protection of IT/Informatics assets and the integrity, security and privacy of information entrusted to or maintained by SCHC.

• Develops and maintains a business recovery plan to ensure timely and effective restoration of data and IT/Informatics services in the event of a disaster.

• Identifies, offers, and implements formal training and education as needed for IT/Informatics staff.

• Completes Performance Reviews and development plan for direct reports.

Communication and Collaboration

• Provides Direction and Counsel to Director of Quality Improvement relative to data integrity and information systems optimization.

• Guides the development of data stewardship/governance.

• Provides advice and counsels concerning IT/Informatics issues and industry trends.

• Communicates to SCHC's business leaders the plans for continued standardization efforts of information technology (IT/Informatics) across the system.

• Clarifies their role and the need for collaboration across the system to achieve standardization. Provides methodologies for working together toward standardization. Assigns resources to areas where standardization is being achieved. Re-directs efforts that lack a system-wide approach.

• Conducts IT/Informatics planning to facilitate co-dependency and appropriate alignment of the organization.

• Develops positional relationships with SCHC leaders by understanding business priorities and IT/Informatics enablers.

• Participates in the strategic planning process and share in the development of SCHC's vision, goals, and initiatives.

• Frequently and effectively communicates the IT/Informatics vision and plans throughout SCHC and uses targeted communications that are appropriate to the various stakeholders.

Mission Integration

• Works in a manner that reflects the mission and philosophy of SCHC, including but not limited to compliance with compliance and ethical related issues.

• Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES

• An ability to maintain a calm and confident demeanor while navigating stressful situations and difficult personalities.

• Familiarity with the health care industry - IT/Informatics issues and major challenges.

• Demonstrated understanding of artificial intelligence, automation, analytics, data governance, cloud technologies, cybersecurity, privacy, interoperability, and digital health, including the ability to distinguish promising applications from tools that lack sufficient evidence, controls, or organizational value.

• A track record of successful large project implementations.

• Demonstrated business savvy to work effectively with other Executives to achieve key business and technology goals.

• Demonstrated ability to lead responsible technology-enabled change by engaging clinicians and staff, redesigning workflows, addressing adoption barriers, communicating risks and benefits clearly, and building trust in new tools without overstating their capabilities.

• Demonstrated project management skills.

• Knowledge of Quality Improvement principles and concepts.
EDUCATION & EXPERIENCE

• Master's Degree in Information Systems or related field.

o Extensive years of experience in relevant field will be considered in lieu of Master's Degree.

• Demonstrated senior-level leadership experience overseeing information technology, information security, informatics, data, quality improvement, digital transformation, or AI-enabled initiatives, with progressively and/or increasing responsibility in a large, complex, or highly regulated organization.

• Experience with and understanding of strategic and business planning methods, tools, and processes.

• Experience in working through major organizational change.
PREFERRED QUALIFICATIONS

Previous experience working in an outpatient healthcare clinic, larger medical group, or hospital sector.