Client Service Supervisor

Client Service Supervisor

BluePearl Pet Hospital in Queens, NY is currently seeking a detail-oriented and compassionate Client Service Supervisor to support and elevate our Client Services team.

In this role, you'll lead the training and development of client service associates, help ensure efficient and effective staffing, and serve as a key connection between clients, patients, and the care team. You'll foster clear communication, support team performance through coaching and feedback, and help create a positive, consistent experience for every client who walks through our doors.

Pay: $27.45 - $37.48 / hour + shift differentials

Schedule: Wednesday - Saturday, 8 AM - 6 PM

Shift differentials are based on a 4-hour minimum. For example:

• Mon Fri: 6pm to 8am = +$4.50/hr. Shift Differential
• Sat & Sun: 8am to 6pm = +$4.50/hr. Shift Differential
• Sat & Sun: 6pm to 8am = +$8.00/hr. Shift Differential

As the Client Service Supervisor, you will:

• Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client's unique set of circumstances.
• Guide the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
• Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
• Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes and ongoing communication and feedback.
• Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• Plans and executes regularly scheduled team meetings.
• Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis.
• Personally meet with clients to discuss concerns and questions regarding any aspect of services provided.
• Other job duties as assigned.

Why BluePearl?

We offer advanced medicine, ongoing professional development, and pathways for growth. Work alongside passionate specialists and emergency teams, access leading-edge resources, and be part of a culture that prioritizes collaboration, learning, and exceptional patient care every day.

We also offer:

• Comprehensive medical, dental, vision, 401(k), PTO, paid parental leave, + more.
• Annual CE allowance, free training, and access to 2,000+ medical journals.
• Licensure, VTNE, and VTS support.
• Company-paid disability coverage.
• Mental health support, including 12 free therapy sessions annually.
• Pet insurance, associate discounts, scrub allowance, and referral bonuses.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.