Account Manager

Account Manager

We are seeking a driven and adaptable Account Manager to oversee the leasing of fully furnished corporate apartments and deliver home-like experiences for business travelers and relocating professionals. This role is ideal for an inside sales professional who excels at building strong client relationships, managing the full sales cycle including paperwork, and consistently providing exceptional service. You will play a key role in growing your market, influencing pricing and strategy, and ensuring high levels of guest satisfaction in a dynamic, fast-paced environment.

Responsibilities

• Manage the end-to-end leasing process for fully furnished corporate apartments, from initial inquiry through signed lease and guest move-in.
• Grow the local market by strategically increasing unit count and identifying new opportunities for expansion.
• Drive profitability through competitive pricing strategies, effective lease negotiations, and securing new business.
• Generate leads through local marketing initiatives, relationship-building, cold calling, and consultative sales approaches to exceed sales goals.
• Respond quickly to a high volume of time-sensitive requests, aiming to respond to leads within two hours to maximize conversion and client satisfaction.
• Act as the primary liaison between clients, vendors, and property partners to ensure seamless lease agreements and smooth coordination.
• Market and sell available inventory to maximize occupancy and optimize revenue in your region.
• Collaborate closely with local sales teams to strengthen partnerships, share market insights, and enhance overall market growth.
• Maintain accurate data entry and order entry for leases, accounts, and client communications using Microsoft Office and internal systems.
• Provide outstanding customer service by troubleshooting issues, resolving problems, and maintaining guest satisfaction scores at or above 95%.
• Perform sales administration tasks, including preparing proposals, contracts, and documentation associated with corporate housing leases.
• Adapt to changing schedules, priorities, and business needs while maintaining attention to detail and meeting deadlines.
• Contribute to a positive, inclusive culture by participating in recognition programs, team initiatives, and continuous improvement efforts.
• Demonstrate a strong desire to grow within the company and take on additional responsibilities as the business expands.

Essential Skills

• Proven track record of success in inside sales, preferably in corporate housing, hospitality, or leasing.
• Strong relationship management skills with the ability to build and maintain long-term client and partner relationships.
• Excellent negotiation skills to secure favorable lease terms and close deals effectively.
• Demonstrated business development experience, including lead generation and market expansion.
• Customer service–oriented mindset with a commitment to delivering exceptional client and guest experiences.
• Proficiency in data entry, order entry, and sales administration with high attention to accuracy and detail.
• Experience in account management, managing multiple clients and properties simultaneously.
• Comfort with cold calling and proactive outreach to generate new business opportunities.
• Strong communication and presentation skills, able to speak clearly and persuasively when needed.
• Ability to multi-task, prioritize workload, and problem-solve in a fast-paced, time-sensitive environment.
• Ability to respond to leads within approximately two hours to maximize sales success.
• Proficiency with Microsoft Office tools for documentation, reporting, and communication.
• Self-motivated approach with a strong drive to succeed and meet or exceed goals.
• Detail-oriented working style, able to manage paperwork, contracts, and lease documents accurately.
• Ability to work in an office-based environment and collaborate with on-site team members.

Additional Skills & Qualifications

• Experience in corporate housing, hospitality, or residential leasing is preferred but not required.
• Bachelor's degree is preferred but not required.
• Flexible mindset, comfortable with schedule changes and shifting priorities.
• Ability to navigate ambiguity and avoid rigid, black-and-white thinking when evaluating solutions.
• Strong troubleshooting skills to identify issues and implement effective resolutions.
• Demonstrated problem-solving abilities in client-facing and operational situations.
• Interest in building a long-term career and growing within the company.
• Comfort working with diverse property partners, vendors, and corporate clients.
• Ability to contribute positively to an inclusive, diversity-focused culture.

Work Environment

This is an in-office role in a professional corporate housing environment focused on delivering home-like experiences for global business travelers and relocating professionals. You will work closely with local sales teams, property partners, and vendors, using tools such as Microsoft Office and internal systems to manage leases, accounts, and communications. The work is fast-paced and time-sensitive, with a strong emphasis on responsiveness, accuracy, and collaboration. The schedule primarily supports corporate clients, resulting in minimal weekend work, though flexibility and openness to schedule changes are important. The culture emphasizes Diversity, Equity, and Inclusion and offers an inclusive awards and recognition program, wellness initiatives, and paid volunteer time. Benefits include medical, dental, and vision insurance options; a 401(k) plan with discretionary match; company-paid life insurance, short-term disability, and long-term disability; supplemental insurance options; vacation, sick time, floating holidays, and paid time off; as well as complimentary use of corporate apartments for vacation or travel when available. The workplace maintains a drug and alcohol-free environment and conducts a background check and a 5-panel drug screen after a contingent offer has been made.

Job Type & Location

This is a Contract to Hire position based out of Monroe, OH.

Pay and Benefits

The pay range for this position is $23.41 - $26.04/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Monroe, OH.

Application Deadline

This position is anticipated to close on Aug 11, 2026.