Front of House

Job Description

Job Description

Front of House Team Member

Houston TX Hot Chicken (HHC)

Houston TX Hot Chicken is a fast-growing, premium hot chicken brand built on bold flavor, high energy, and unforgettable guest experiences. We don’t just serve food — we create a culture of excellence, teamwork, and pride. If you’re passionate about hospitality, thrive in a fast-paced environment, and love connecting with people, we want you on our team.

The Front of House (FOH) Team Member is responsible for delivering an exceptional guest experience from the moment a guest walks through the door until they leave. This role includes operating the register, coordinating orders, expo support, lobby hospitality, and maintaining a clean, welcoming environment. FOH team members are the face of the brand and play a critical role in driving sales, accuracy, and guest satisfaction.

• Greet every guest with a positive, upbeat, and professional attitude

• Accurately take orders at the register and handle cash and card transactions

• Communicate clearly with the kitchen and expo team to ensure order accuracy and speed

• Assist with order expo and food handoff to ensure quality and presentation standards are met

• Perform lobby table touches to check on guests, address concerns, and create memorable experiences

• Promote upselling and suggestive selling to increase average check size

• Maintain cleanliness of the front of house, including lobby, restrooms, beverage stations, counters, and dining areas

• Restock front-of-house items such as cups, lids, napkins, sauces, and drink supplies

• Follow all food safety, sanitation, and brand standards

• Support team members during peak business hours and maintain a team-first mindset

• A friendly, outgoing, and guest-focused personality

• Strong communication skills and the ability to work well under pressure

• High attention to detail and commitment to accuracy

• Ability to multitask and stay organized in a fast-paced environment

• Willingness to learn, grow, and accept coaching

• Reliability, punctuality, and a strong work ethic

• Previous restaurant or customer service experience is a plus, but not required

• Ability to stand for extended periods

• Ability to lift up to 25–30 pounds

• Ability to work in a fast-paced, high-energy environment

• Competitive hourly pay

• Opportunities for growth and advancement within a rapidly expanding brand

• Structured training and clear expectations

• A positive, high-energy culture built around teamwork and accountability

• Pride in being part of one of the leaders in the hot chicken space

If you bring the energy, positivity, and commitment to excellence, Houston TX Hot Chicken will bring the opportunity.

Apply today and be part of something bold.