Sales Representative (OTP)

Job Description

Job Description

Giving the Trades a Good Home

Solutions Center Sales Representative (Over-the-Phone Sales)About High Ground Service Pros

High Ground Service Pros, based in Manchester, NH, is a trusted leader in residential heating, cooling, plumbing, and electrical services. For over 40 years, we have proudly served Southern New Hampshire by delivering exceptional home service solutions while building a workplace centered around family values, growth, and opportunity.

We believe our people are our greatest asset. At High Ground Service Pros, employees don't just find a job—they build a career. Our team-oriented culture, commitment to professional development, and dedication to excellence create an environment where driven individuals can thrive personally and professionally.

We are committed to giving the trades a good home.

Position Overview

High Ground Service Pros is seeking a highly motivated, results-driven Solutions Center Sales Representative to join our expanding team.

This full-time, onsite position is responsible for converting opportunities into sales, promoting memberships and service solutions, and delivering an exceptional customer experience over the phone.

As one of the final points of contact for our customers, this role is critical to driving revenue, building trust, and ensuring every customer feels confident choosing High Ground Service Pros for their HVAC, plumbing, and electrical needs.

Key ResponsibilitiesSales & Customer Conversion

• Answer inbound calls from customers seeking HVAC, plumbing, or electrical services
• Convert opportunities into sales and partnering with the technician while in the customer's home
• Conduct outbound follow-up calls for:
  • Unsold estimates
• Educate customers on memberships, financing options, promotions, and service solutions
• Identify customer needs and maximize revenue opportunities by recommending appropriate next steps
• Utilize advanced sales techniques including trial closes, looping closes, and negotiation strategies

Customer Experience

• Deliver professional, energetic, and empathetic customer service on every interaction
• Build immediate rapport and trust while representing the High Ground Service Pros brand
• Resolve customer concerns, objections, and scheduling conflicts effectively
• Maintain accurate customer records in CRM, scheduling, and ERP systems such as ServiceTitan and HATCH

Performance & Accountability

• Meet or exceed performance metrics including:
  • Call conversion rates
  • Membership sales
  • Revenue generation
  • Customer satisfaction
• Follow call scripts, sales processes, and company systems while personalizing customer conversations
• Maintain detailed notes on customer interactions and outcomes within ServiceTitan
• Participate in ongoing sales training, coaching, and recurring 1-on-1 performance reviews
• Report directly to the Sales Manager

QualificationsRequired

• Proven experience in inside sales, over-the-phone sales, or call center sales
• Experience with sales prospecting techniques such as cold calling, cold emailing, and social outreach
• Strong communication, persuasion, and objection-handling skills
• Track record of achieving or exceeding sales quotas
• Experience with trial close, looping close, and negotiation methods
• Strong time management and multitasking skills
• Comfortable working in a fast-paced, performance-driven environment
• Ability to commute to Manchester, NH (100% onsite)

Preferred

• Automotive sales experience
• CRM/ERP software
• Dispatch or customer service background in auto sales

Core Competencies

• Phone Sales & Closing
• Customer Relationship Building
• Active Listening
• Product Knowledge
• Negotiation
• Problem Solving
• Time Management
• Communication
• Team Collaboration
• Adaptability

Skills & Professional QualitiesProspecting Skills

• Mastery of sales language, customer buying signals, strategic questioning, and the ability to identify opportunities that lead to conversions.

Art of Listening

• Strong active listening skills with the ability to ask probing questions, uncover customer pain points, and guide conversations toward solutions.

Time Management

Ability to maximize productivity, prioritize opportunities, and leverage technology platforms for efficient sales performance.

Communication Skills

Exceptional ability to build rapport, present solutions clearly, overcome objections, and drive customer confidence over the phone and through digital outreach.

Compensation

• Compensation: 5% of all sales
• Expected sales per representative: $1 to 2 million annually

Benefits

• Health Insurance
• Dental Insurance
• Retirement Plan
• Paid Time Off (after 90 days)
• Long-Term Disability (LTD)
• Tuition Reimbursement
• Professional Development Assistance

High Ground Features

• Recurring 1-on-1 meetings with direct leadership
• Company-provided uniforms
• Clothing Allowance Program (boots & pants)
• Premier Home Service CRM Platform (ServiceTitan)
• Premier AI Scheduling Platform (HATCH)
• Technical Field Support Hotline
• Performance-based employee evaluations

Schedule

• Full-Time
• Monday–Friday
• 8-hour day shift
• 8:00 AM – 4:00 PM
• 100% onsite/in-office
• Manchester, NH 03102

Why Join High Ground Service Pros?

At High Ground Service Pros, our Solutions Center is more than a call center—it is the frontline engine that drives customer trust, revenue growth, and company success.

We invest in our people, create real career paths, and provide the tools, coaching, and culture needed to succeed. If you are a competitive, customer-focused sales professional who thrives on closing opportunities and delivering exceptional service, High Ground Service Pros offers the platform to build a meaningful and rewarding career.

If you're ready to help customers, close sales, and grow with a high-performance team, we want to hear from you.

Done Right. Guaranteed for Life.

At High Ground Service Pros, our mission is simple: give the trades a good home. We work every day to be a standout player in every market we serve — for our customers and for our team. We're an organization of good people who do good work, and we take pride in building a place where talented professionals can grow, contribute, and feel proud of the craft they represent.

We're not new to this. Our roots run deep in the trades, and our team brings decades of hands-on experience to every job. Along the way, we've joined forces with respected, long-standing brands that have spent years protecting the comfort and safety of homeowners throughout the Northeast. We honor that legacy by continuing to deliver consistent, dependable, high-quality service.

Our work is diverse — so our team is too. With a wide range of services offered across multiple states, success here takes a broad mix of thinkers, problem-solvers, and professionals. Whether you thrive in the field or in the office, there's room for your skills, your perspective, and your voice.

"Done Right. Guaranteed for Life." isn't just a slogan — it's our mindset. We play to the whistle, we seize the high ground, and we do the right thing even when it isn't easy or profitable. That commitment shapes how we serve customers and how we support one another.

We are an equal opportunity employer. We welcome hardworking people from all backgrounds who share our mission and want to help elevate the customer experience. If you're someone who values integrity, craftsmanship, and teamwork, you'll fit right in.

A Note on AI:
We use AI tools to help organize applicant information, but they do not make hiring decisions. Every candidate is reviewed by real members of our team — the same way we approach our trade work, with care, ownership, and human judgment. If you'd like more details about how your data is used, just let us know.