Senior Implementation Manager

Tilt (check us out here) is looking for a Senior Implementation Manager to join our team and help us scale our business by leading complex customer implementations, improving onboarding outcomes, and creating a best-in-class experience for customers as they launch Tilt. This position is a full-time role reporting to the Director of Implementation & Onboarding. We want you to be successful here at Tilt! Below is a description of your role and responsibilities, including the things you will be held accountable for and the virtues, behaviors and competencies that are expected for this role.

Job Description: Roles & Responsibilities

Responsibilities will include:

• Leading end-to-end implementations for Mid-Market and Enterprise customers, serving as the primary strategic point of contact throughout configuration and onboarding
• Driving customer onboarding timelines, project plans, and stakeholder alignment to ensure successful and timely launches
• Reviewing and aligning complex leave policies and operational workflows within the Tilt platform
• Partnering cross-functionally with Sales, Customer Success, Leave Success, Product, and Engineering teams to support customer outcomes
• Facilitating customer trainings, onboarding calls, HR readiness sessions, and launch preparation meetings
• Supporting post-launch onboarding completion activities, including first leave plan reviews and transition readiness to Customer Success

You're a great fit if

• You have experience and a proven track record of managing complex SaaS implementations and customer onboarding programs
• You have experience working directly with Mid-Market and/or Enterprise HR, Benefits, or Operations stakeholders
• You have experience managing multiple customer projects simultaneously while maintaining a high-quality customer experience
• You are highly organized and thrive in fast-paced environments where priorities shift quickly
• You are an exceptional communicator who can lead both strategic conversations and detailed operational discussions
• You have high levels of empathy and can connect deeply with Tilt's mission
• You are comfortable working in ambiguous environments and know that we need your help to figure things out
• You are a comfortable using a lot of systems at once, and have the ability to learn software quickly
• You are fearlessly flexible and curious; aka you thrive in an environment where we don't have all the answer but are willing to help us figure them out
• You have experience working with a startup and/or with a B2B SaaS business

Virtues/Competencies:

Health & Family First

• You've proven to be able to integrate all aspects of your life in a way that produces excellent work and ensures you care for what matters most in your life
• You get things done at a pace consistent with the business needs
• You consistently show up prepared, dependable and follow through on commitments

Autonomy + Team. Always

• You are highly organized and can manage multiple priorities and deadlines at once
• You are focused on scale and building - you understand that pace is equally as important as quality

Be Curious

• When you don't have all of the answers, you dig in and ask questions
• You don't let negative assumptions drive your actions and instead assume positive intent and find truth
• You are intentional in discovering the paths of self-development Tilt has to offer and seek out opportunities to engage in professional growth

Love Our Customers

• You lead with empathy and compassion, meeting customers where they are and supporting them with intention and care
• You take the time to deeply understand customers' needs, goals, and challenges, not just the task at hand
• You communicate openly and honestly, even when conversations are difficult

Fearlessly Flexible

• You embrace change and navigate ambiguity with confidence and curiosity
• You take initiative and make progress even when direction isn't fully defined

Total Compensation


The projected annual salary range is $90,000 - $100,000 USD plus stock options (ISOs), because we believe everyone should have some stake in our business.


Additional benefits include:

• Comprehensive medical, dental, and vision benefits paid at 100% for all employees and 50% for dependents.
• 401k + match (100% match on the first 3%, 50% match on the next 2%)
• $50 monthly to spend on "What Matters Most"
• Responsible Time Off - take what you need, when you need it!
• More about our amazing Perks and Benefits can be found here!

More about Tilt

Tilt's mission is big: make leave not suck. We are building a product that makes it easy for people to switch between work and life. If you join us, you'll be part of a fearless band of humans helping employers balance empathy with economics. We're changing the status quo and it's hard. You should know that now. You should also know that joining Tilt means the opportunity to be a change-maker.


Remote Work & Flexibility


We are a fully remote company. We are committed to being fearlessly flexible and ensuring that all employees are set up and have the autonomy to do their best work, as well as have the balance to care for their health, family and life outside of work. Overall, we trust our team and are focused on outcomes not outputs.


Equal Opportunity Employer

We celebrate and support our differences. We believe in the power of equality which is why we are an equal opportunity employer. Employment at Tilt is based solely on a person's merit and qualifications related to their professional competence. Tilt does not discriminate against any employee or applicant because of race, color, creed, religion, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law. We comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity.

You must be authorized to work in the US.


So what do you say? Do you want to join our team?