Bus Station Supervisor

GENERAL DESCRIPTION OF WORK:

Performs supervisory and administrative functions necessary to direct the operation of all full-time and part-time Bus Operators, including monitoring and improving performance, attendance, and discipline. Ensures that bus service, special event service, promotional and requested service are dispatched from the garage according to established time schedules. Adapts to numerous work and schedule fluctuations based on manpower and bus requirements using sound management skills and decisiveness. Develops and administers programs to improve performance monitoring and communication with Bus Operators. Responsibilities are difficult in nature, requiring extensive supervisory skills and ability.

ESSENTIAL FUNCTIONS:

• Coordinates and dispatches all Bus Operator assignments for revenue service, special events, and emergency response.
• Assists in the creation, selection, and software system entry of sign-ups and holiday sign-ups.
• Responsible for monitoring Bus Operator's vacation and vacation floater balances before entering them into the software system.
• Verifies and inputs general payroll activities.
• Validates and inputs entries into personnel records.
• Responsible for monitoring the attendance of probationary, full-time, and part-time Bus Operators.
• Administers counseling and disciplinary action as required to those operators not meeting attendance expectations or performance standards.
• Works closely with other VIA divisions to administer positive discipline as required and refers all disciplinary actions to appropriate VIA personnel and/or Manager of Bus Service Operations.
• Administers positive discipline as necessary to Bus Operators for violations of VIA policy, rules, and regulations.
• Processes operator's leave requests with appropriate documentation to include but not limited to: Jury Duty/Summons, Sick Leave, Military Leave, Bereavement, FMLA, and Unpaid Leave.
• Responsible for contacting Bus Operators regarding existing rules and service requirements and/or messages from other VIA divisions.
• Ensures that all entries of daily activities, as well as promotional and special event slips, are in the software system for various reports.
• Makes all necessary arrangements for bus changes, space fillers, schedule adjustments, and promotional service, and maintains communication with other departments involved in the performance of these functions.
• Prioritizes reported problems and formulates, coordinates, and directs the appropriate course of action.
• Conducts periodic uniform inspections and equipment checks.
• Identifies Bus Operators who exhibit behaviors under reasonable suspicion for referral to drug and alcohol testing.
• Identifies Bus Operators who exhibit signs of being unfit for duty and refers such operators for scheduling fitness examinations with VIA's health provider.
• Ensures that all discipline, work assignments, and related work is conducted in accordance with the "Memorandum of Working Conditions for Hourly-Paid Employees," the "Operators Manual of Rules and Procedures," and all related bulletins.
• Ensures that service is dispatched from garage as scheduled.
• Responsible for following the accident/incident reporting process.
• Administers the Part-Time and Extra Board Operator Program.
• Monitors and evaluates Bus Operator requests for secondary employment outside of VIA.
• Trains and assists Bus Operators with the "Employee Portal."
• Maintains a petty cash inventory and is responsible for all currency transactions conducted by the Bus Station Supervisor.
• Responsible for conducting annual performance evaluations for all Bus Operators.
• Supports Bus Operators' recognition efforts.
• Follows the Department Standard Operating Procedures and Guidelines for Discipline Assessment.
• Directs Bus Operators during emergency incidents and responds to emergencies involving VIA personnel, vehicles, or property; determines and communicates required response level by VIA personnel and other agencies, including police, fire, and emergency medical personnel.
• Serves to facilitate communication between management and Bus Operators as point of contact for answering questions and disseminating information. Must also read and respond to emails and other communication methods.
• Performs other duties as assigned.

This job description excludes marginal functions that are incidental to performing the job. Other duties may exist.

REQUIRED EDUCATION AND EXPERIENCE:

Associate's degree in business administration or related field and one (1) year of transit experience. Experience may be substituted in lieu of education on a year-for-year basis up to two (2) years.


ADDITIONAL REQUIREMENTS:

• Must have a Class C driver's license, good driving record, and ability to operate non-revenue vehicles in the yard, streets, or highways when required.
• Must be knowledgeable of the "Operators Manual of Rules and Procedures" and the "Memorandum of Working Conditions of Hourly-Paid Employees."
• Understands, interprets, and applies rules, regulations, policies, and procedures, including labor/management agreements.
• Must exhibit sound management and supervisory skills, and the ability to make independent and prompt decisions.
• Basic proficiency in Microsoft Office Suite of Programs and the ability to learn the software systems.
• Must be able to exercise good judgement, analyze situations, identify problems, and recommend solutions.
• Must have the ability to maintain a professional and effective working relationship with all VIA personnel and the public.
• Must maintain the confidentiality of sensitive information, materials, and personnel data.
• Must be able to communicate effectively both orally and in writing.
• Must be able to work independently with little or no supervision.
• Must be able to read and understand block paddles and headway sheets.
• Must be able to maintain good work attendance.

Safety Accountability Statement:

- Employees must consider safety in all tasks performed, as well as demonstrate safe judgment and decisions that not only maintain their own safety; but that of fellow employees and customers.

- Demonstrate a professional commitment to assure compliance with all organizational policies, practices, and programs related to safety, health, and system security.

- Employees have a responsibility to identify and report hazards, as well as potentially unsafe conditions, to your immediate supervisor or Safety Department.

- Employees are responsible, and required, to stop a job/task to prevent an unsafe incident or act from occurring. This acknowledges the threat of potential injury, property damage and the opportunity for better judgment to be used.

Must comply with and support all applicable VIA EEO Policies and Procedures.


PHYSICAL REQUIREMENTS:

Physical ability required to be mobile, bend, stoop, stand, reach, and occasionally lift 5-25 pounds of objects, such as files, equipment and supplies, and books.


WORK ENVIRONMENTS:

• Inside and outside work with irregular hours. Work hours involve early morning, late night, weekends, and/or split shifts.
• Work involves being around moving vehicles and exposure to dust, fumes, gases, noises, and extremes in temperature/humidity.
• Days off are subject to cancellation.

VIA is an Equal Employment Opportunity Employer, providing equal opportunity to all qualified individuals, regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.