Field Service Engineer II

Equipment Management Service And Repair – EMSAR, headquartered in Wilmington, Ohio, is a fast‑growing national technical services company providing maintenance, repair and installation services to OEMs in the healthcare, laboratory, self‑service kiosk and critical power sectors. EMSAR’s customer‑centric model enables the company to customize and deliver the highest quality solutions to its blue‑chip and emerging client base. On‑site technical field support, including maintenance & repair FDA field change orders ("recalls") Bench repair and remanufacturing Installation Call center Contract manufacturing and logistics FDA compliance and validation Project management Training and education Responsibilities and Mission Provides on‑site preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment. Establishes and maintains close communication with assigned customers to ensure maximum operational visibility. Provides advanced level of engineer support and service work. Responsible for customer satisfaction pertaining to services provided. Responsible for following quality practices specified by EMSAR and product vendor. 25% of daily duties include managing/completing assigned work orders in EMSAR’s Computerized Management System platform, Servicemax. Provides accurate and timely reporting of service status and escalations pertaining to services. Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment. Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform complex work tasks. Promotes teamwork and cooperation between EMSAR associates and partner staff. May serve as mentor to junior level field service associates. May be assigned lead activities for field service operations. Works regularly with the appropriate dispatcher for work assignments. Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment. Follows client quality requirements pertaining to services provided. Supports and applies appropriate quality system processes. Performs additional duties as needed and/or assigned by supervisor/manager. Personal Characteristics and Fit Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures. Technical competency: Demonstrates a thorough understanding of the maintenance and repairs of the EMSAR supported equipment. Technical skills: Proficient in the use of field service tools and equipment. Able to optimize performance, troubleshoot, and repair equipment independently. Advanced level technical skills. Oral and written communication: Excellent verbal and written communication skills. Interpersonal skills: Effectively communicates that results in positive internal/external relationships. Planning/organizing: Associate is able to prioritize and plan activities, uses time efficiently, and develops realistic action plans. Relies on experience and judgment to plan and accomplish goals. Familiar with a variety of the field’s concepts, practices, and procedures as a field service engineer for any one, or more, divisions. Ability to exercise critical thinking regarding engineering support problems and solutions. Works independently with limited to no direct supervision. Qualifications High School diploma or equivalent with 4‑8 years technical experience. Associate degree or trade school degree with 2+ years technical or related experience. Bachelor’s degree in a related field with 1+ year technical experience. Valid driver license and liability insurance; ability to drive personal, fleet, and/or rental vehicles. Work Environment and Physical Demands Extensive periods of sitting at a computer terminal documenting services; extensive periods of standing and walking while performing services. Frequent bending, squatting and stair climbing. Use of both hands without restriction and manipulate small hand tools. Ability to lift up to 50 pounds and move up to 125 pounds without assistance. Regional day and overnight travel required. #J-18808-Ljbffr