Veterinary Receptionist

Veterinary Receptionist

White Oak Veterinary Clinic is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $16.00 - $17.00 per hour, determined by the candidate's skills, experience, and qualifications.

This is a full-time position averaging 35 - 36 hours per week. Hours vary based on a rotating schedule. The hospital is open Monday 8:30 AM 7:00 PM; TuesdayThursday 8:30 AM 5:00 PM; Friday 8:30 AM 5:00 PM (extended to 7:00 PM during July and August); and Saturday 8:30 AM 4:00 PM.

Key responsibilities include:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications include:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

White Oak Veterinary Clinic is a full-service, state-of-the-art veterinary hospital treating dogs, cats, and exotic pets from the White Oak, PA community and surrounding area. Our professional and courteous staff provides the best possible veterinary care, surgical services, and pet dental care for our highly valued patients.