Field Service Engineer, Lab Automation - Southeast Territory

Job Title

Lab Automation Systems Technician

Job Description

Responsible for installing, maintaining, troubleshooting, and optimizing Werfen's lab automation systems at healthcare facilities nationwide. This role ensures precise installations and optimal system performance through regular maintenance and timely repairs, thereby minimizing downtime for customers.

Responsibilities

Key accountabilities include:

• Responsible for the successful execution and completion of all installation and preventative maintenance activities.
• Effectively complete tasks by planning, collaborating, and implementing standard procedures within a team environment.
• Demonstrate the highest level of professionalism, commitment, communication, and follow-up with customers and colleagues at all times.
• Responsible for ensuring the correct and precise placement of Werfen's automation equipment by collaborating with the Customer's engineering, facilities, IT, and management teams as needed.
• Responsible for providing updates with respect to customer situations and lead generation to our sales and applications counterparts through routine interaction and communication.
• Responsible for complying with all applicable Quality and Regulatory requirements, mandated policies, procedures, work instructions, and records, ensuring all records are compliant, complete, and accurate.
• Performs other duties and responsibilities as assigned.

Networking/Key relationships to be determined based on department needs, to include interactions such as:

• North America Commercial Operations
• WorldWide Marketing & Service
• Finance
• Client Services

Qualifications

Minimum knowledge & experience required for the position:

• Associates Degree in Electronics, Biomedical Engineering, Medical Technology, or related industry training required.
• Minimum 2 years in a Service, Support, or equivalent experience in a healthcare customer facing or support environment.
• Working knowledge of Laboratory Information Systems and network connectivity.
• Working knowledge of personal computers and Windows Operating Systems; legacy up to current version.

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the requirements for years of experience.

Skills & capabilities:

• Strong organizational and time management skills, ability to multi-task, work under pressure, and exercise good judgment.
• Strong communication and cross-functional skills; ability to work in a team environment, collaborating with colleagues to drive and achieve business goals.
• Outstanding attention to detail.
• Ability to work in confined spaces and perform tasks while sitting on the floor, as well as the capability to move and handle heavy modules.
• Basic knowledge of electrical systems and mechanical components relevant to automation systems; Understanding of basic automation communication protocols and the ability to troubleshoot network issues.

Travel requirements:

• Up to 90% travel to cover assigned territory
• Minimum of 70% overnight travel
• Valid driver's license required

The annual base salary range for this role is currently $38/hr. to $44/hr. range. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.

This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.

Closing

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact View email address on click.appcast.io for assistance.