IT TECHNICIAN 4

Job Summary The Secretary of State, IT Division is hiring an IT Technician 4 in Las Vegas, NV. This position primarily monitors help desk user support calls and email requests and ensures all calls and requests are recorded and tracked using the help desk application. Incumbents identify and decide how to resolve problems themselves or through appropriate referral to higher level technicians; support desktop systems and peripherals; assisting with agency website updates; and windows imaging of desktop systems. The ideal candidate will have prior helpdesk/desktop support experience. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Information Technology (IT) Technicians Install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency. Essential Qualifications Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience as described above. Job Duties Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary. Perform related duties as assigned. Under limited supervision, incumbents perform advanced journey level duties and may serve as a project leader or lead-worker and provide training to IT Technicians at the same level or lower. For Network Operations and Support positions, this level may be used as either a trainee for the next level in the series, or as a permanently allocated sub-journey level. Knowledge, Skills, and Abilities Detailed knowledge of: commercially available operating systems and applications used by the agency; help desk applications configuration as used for change/problem management; principles and practices of a computer system and peripheral devices as needed to monitor a system; user password security principles and practices. Working knowledge of: database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet. General knowledge of: at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications; network troubleshooting. Ability to: create and use disk images; provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy; provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors; restore data from backup media. Benefits Include Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees' Benefits Program (PEBP). Vacation: Accrual of three weeks of annual leave each year. Sick Leave: Accrual of three weeks of sick leave each year. Holidays: 12 paid holidays per year. Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication. Deferred Compensation: The State offers a voluntary Deferred Compensation Program. No Nevada state income tax. Public Service Loan Forgiveness: Eligible due to public sector employment. Longevity Payments Eligibility: Employees who have received a performance rating of "standard" or better and have completed eight (8) or more years of continuous service are eligible for longevity pay. Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU). Employee Information For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF). State Holidays State Holidays The holiday schedule for State employees is established by the Legislature. The Following Are Legal Holidays January 1.............................................. New Year's Day Third Monday in January.................. Martin Luther King, Jr.'s Birthday Third Monday in February................ Washington's Birthday Last Monday in May........................... Memorial Day June 19................................................ Juneteenth Day July 4.................................................... Independence Day First Monday in September.............. Labor Day Last Friday in October....................... Nevada Day November 11........................................ Veterans' Day Fourth Thursday in November........ Thanksgiving Day Friday following the Fourth Thursday in November...................... Family Day December 25........................................ Christmas Day When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255 IT Technician 4 - Do you have any of the following? Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role. One year of relevant experience as an IT Technician 3 in Nevada State service. An equivalent combination of education and experience as described above. None of the above. Required Question #J-18808-Ljbffr