Spa Front Desk Receptionist

Job Overview Are you enthusiastic about creating exceptional experiences and making every guest feel truly valued ? We are seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections at our Shavano Park location. If you thrive in a fast-paced, collaborative environment and bring positivity to every interaction, we want to meet you ! Responsibilities Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments. Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge. Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties. Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience. Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations. Connect with guests to build rapport and create a warm, memorable experience throughout every interaction. Contribute to team culture centered on positivity, collaboration, and result-oriented solutions. Qualifications Warm, approachable, and genuinely enjoy connecting with people. Calm under pressure and solution-focused when challenges arise. Attentive to details that enhance the guest experience. Motivated to meet goals and go the extra mile for guests and teammates. Available to work 32+ hours/week, including a mix of mornings, evenings, and weekends. Reliable and flexible, with dependable transportation to travel between locations if needed. Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks. Customer service or sales experience is a plus — but a positive attitude and willingness to learn are what matter most. Must be able to work ~20 hours/week with ability to work Friday, Saturday, and Sunday evenings (3pm-9pm). Benefits Bonus based on performance Health insurance Opportunity for advancement Paid time off Vision insurance Wellness resources Competitive Pay & Steady Growth We offer competitive starting pay and guaranteed annual raises — because we believe your hard work deserves consistent recognition. Access major medical coverage with $0 copay and $0 deductible (with employer contribution), plus dental, vision, and life insurance options to support your well‑being. Paid Time Off Enjoy a healthy work‑life balance with earned PTO , giving you the flexibility to rest, recharge, or take care of personal needs. Wellness Perks Enjoy free monthly services , along with generous team member discounts – we prioritize your well‑being just as much as our guests. A Supportive, People-First Culture Be part of a fun, positive, and team-oriented environment where relationships, growth, and great energy are at the heart of everything we do. Compensation: $14.00 per hour Company Mission At Massage Heights, our mission is to elevate the lives of our guests — and that starts with an outstanding team. Join us and help create memorable, meaningful experiences every day! #J-18808-Ljbffr