Customer Service Coordinator

Customer Service Coordinator

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices. Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients. As a Customer Service Coordinator, you will be responsible for working with assigned clients in tracking shipments, providing status updates, and general account support. Partnering with our Sales, Sales Support, and Operations teams, you will assist in elevating our customer experience!

Requirements:

• Minimum 2 years' experience in a freight forwarding role is required; preferably in a customer service or operations role.
• Previous experience using the ERP system, CargoWise One, is preferred.
• Previous experience handling or selling ocean and/or air services is preferred.
• Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel.
• Clear and effective communication skills.

Responsibilities:

• Validate and confirm all ocean/trucking/rail/air shipment bookings.
• Manage shipments from origin to final destination to ensure customer satisfaction.
• Provide shipment updates to clients including location tracing, pickup numbers, estimated time of arrivals, and last free day notices.
• Build customer relationships and provide excellent customer service.
• Manage daily emails/phone calls from customers and other OEC offices regarding shipment details.
• Relay customer inquiries to the appropriate departments and provide the customer answers.
• Use daily customer service reports to ensure all release requirements have been met before containers arrive at their final destination.

Salary:

• $22-$28/hour dependent on transferable experience and education level.

Benefits:

• Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group.
• 10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.
• Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
• 401K retirement plan with 3% company match.
• Discounted pet insurance - woof! woof! meow!
• Annual performance bonus and mid-year reviews for salary increases.

Education:

• Bachelor's degree or higher is preferred.

OEC Group is an Equal Opportunity Employer