Contents Technician

Contents Technician

Contents Technician position is a career in property damage restoration. We respond to primarily to emergency and property damaging situations such as fire or flooding. We address our customers with skill, knowledge and professionalism while preserving as much of the property as possible, working safely and efficiently on the job site.

Responsibilities:

• Actively participates in pack outs, inventory, loading, content manipulation, content cleaning, structure cleaning, mitigation assistance and any duty that the contents teams are called out to
• Packs and securely unpacks client's property with care and no damage to property or structure.
• Records a thorough inventory of all client's restorable and non-restorable items.
• Takes photos of jobs assigned from start to finish.
• Utilizing the provided software for daily jobs and keeping up to date with the contents that will be coming and going from the warehouse space.
• Manages inventory to record deliveries, shipments, and stock levels.
• Communicates with Contents Project Manager to discuss materials that are needed for them to complete their work on the job.
• Maintains a clean, organized, accessible and safe warehouse environment.
• Takes ownership of the security of the building daily.
• Assisting the Contents Project Manager with job quality assurance and customer service
• Inputting notes for daily work to assist in communication within the department.
• Communicate daily with the Contents Project Manager on the state of the warehouse, inventory, daily notes, forms, and any other departmental requirements.
• Paid IICRC certification available

Competency – Knowledge, Skills and Abilities:

• Knowledge of technology (iPhone, iPad, computer)
• Customer Service Skills
• Ability to learn and operate our primary operating systems: RMS, Xactimate, Moisture Mapper, and additional systems as requested
• Ability to create documents
• Ability to answer and communicate with customers over the phone and face to face
• Ability to work independently and / or with a team
• Ability to participate in an on-call schedule
• Ability to work within hazardous environments safely
• Ability to operate a company vehicle safely
• Maintain a level of confidentiality

Preferred Education and Experience:

• High School Diploma or GED
• Customer Service experience
• 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling

Physical Requirement:

• Constantly move about job sites; stairs, walkways, roofs, crawl spaces
• Occasionally requires a ladder to complete jobs
• Must be able to communicate and converse with customers over the phone and face to face
• Frequently will lift up to 60lbs
• Ability to safely operate a company vehicle

Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work!

WE ARE PAUL DAVIS! Reasonable Accommodation for Disability: Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Compensation: $18.00 - $22.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision: To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values: Deliver What You Promise Respect The Individual Have Pride In What You Do Practice Continuous Improvement

Our Mission: To provide opportunities for great people to deliver Best in Class results