Program Manager

Job Description

Job Description

New Day My Way, LLC is hiring for a Program Manager 

We are seeking a dynamic, organized and creative Program Manager to join our team to support our Program Coordinator in Mahoning and Trumbull County. In this role, you will be responsible for promoting and executing person centered services to individuals with intellectual and/or developmental disabilities, assisting them to lead dignified, independent lives in the comfort and safety of their own homes and the community in which they live and overseeing DSP staff to support these goals. 

This position is working under the supervision of the Program Coordinator. Must be available to be ON CALL Monday- Friday and every other weekend. 

• In this position you are scheduled shifts and will be required to work shifts when staff call off.
• This position includes work in Trumbull and Mahoning County.

Salaried position that is negotiable based on current certifications and experience.  

Essential Functions:

• Provide leadership and use management practices to ensure that the mission and core values of New Day My Way, LLC are put into practice. 
• Develop strategies to improve the efficiency, effectiveness, and functionality of day-to-day operations within the sites you oversee. 
• Carry out supervisory responsibilities in accordance with New Day My Way, LLC's policies and applicable DODD, state and federal laws. 
• Continuously monitor and assist Program Coordinator with allocation of DSP staff to ensure all sites are properly staffed. Ensure all staff and new hires are up to date with all required trainings and any/all training staff are carrying out proper and thorough trainings. Trainings to include but not limited to:

*Your client’s restrictions, allergies, special diets, and any other pertinent client specific information.

*Who can and cannot have contact and/or information about the client?

*Staff know how to clock in and out correctly.

*How to properly call off, request days off and submit them to the scheduler.

*How to complete an incident report properly and how to contact when one occurs.

*How to fill out outcomes

• Provide regular staff performance feedback, develop skills and encourage growth.  Monitor work performance of staff to meet goals, objectives and targets. Participation in employee annual reviews. 
• Continually monitor DODD for changes that affect the operations of Residential Program. Assist with developments and execution of new procedures in accordance with changes in DODD to ensure continued compliance. 
  
• Participate in disciplinary action process when escalation is necessary.  
• Effectively communicate with administrative staff, executive management, supervisors and external sources demonstrating clear, direct and respectful interactions. 
• Utilize data entry systems to respond to and document all client, staff, company changes, documentation and communication. Strong attention to detail for all data entry. 
• Assistance with vital information for development of client OhioISP.
• Other duties assigned per company need. 

Required Skills/Abilities

• Ability to inspire and motivate others to perform well and accept feedback from others. 
• Ability to prioritize assignments, delegate, give authority to work independently, set expectations and monitor delegated assignments. 
• You will be the first point of contact for staff and clients.
• Ability to involve staff in planning, decision-making and process improvement.
• Ability to identify and resolve problems in a timely manner as well as skillfully gather and analyze information. 
• Ability to speak clearly and effectively in positive or negative situations.
• Knowledge of how to read, interpret and implement DODD and other state and federal regulations. 
• Ability for constant adaptation and multi-tasking in a fast-paced ever evolving landscape. 
• Excellent time management, prioritization and organization skills. 
• Ensuring positive company culture, identity and goals. 

DAILY DUTIES

• Oversee compliance with established policies, procedures and guidelines for new hires and established staff.  
• Addressing all immediate concerns for your sites.
• Be on Call for call offs, report lates, and any other staffing or site concern.
• Checking documentation daily i.e., Mars, Progress Notes, Logs, and Supports. Notify staff of any missing documentation and ensure that it gets completed.
• Work with Program Coordinator, Program Manager and Scheduler to deal with call offs or scheduling issues.
• Always keep lines of communication open with staff and upper management.
• You should be checking paperwork and supplies and request from the office what you need in a timely manner. 

WEEKLY DUTIES

• Complete weekly/monthly checklist report, weekly grocery shopping, reviewing documentation, unannounced in-home checks, taking clients to cash weekly checks and any medical appointments.
• In-services: Ensuring your staff understands any in-services that are at your site. If you need clarification on an in-service that goes to your house be sure to contact your supervisor.

MONTHLY DUTIES

• Ensure staff has completed or corrected any missing documentation so that all monthly paperwork can be handed in to the office.
• Ensure changeover is completed correctly monthly and that all needed documentation for clients is in the books.
• Monthly activity calendar are being completed for all sites.
• Turn in all monthly receipts from any kind of shopping.
  

Any other duties needed per company need.

Benefits: 

• PTO
• Mileage Reimbursement 
• Simple IRA 
• Paid Orientation
• Paid Training
• ICRA eligible after 60 days