Dispatcher

Description

Job Description-Full-Time Dispatcher

• Performs inquiries and criminal history checks for multiple law enforcement staff through NCIC and NCJIS systems; collects statistical data for reports; updates and ensures the accuracy of database.

• Adheres to NCIC and NCJIS administrative and security requirements, system sanctions, criminal history dissemination, etc., as required; ensures proper training, retraining and proficiency affirmation for staff utilizing the NCIC/NCJIS systems; prepares and maintains required documentation for state and federal audits.

• Enters, clears, maintains, and validates department warrants; coordinates efforts with other agencies; maintains statistics on warrants and extraditions.

• Leads and/or participates in specific projects or programs related to the department or office to which assigned and will provide project/program update summaries and analysis as needed. • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.


• Represents the city with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.

• Be available for emergency on-call during off hours and weekends.


• Performs related work as required.


Requirement of Work:

Knowledge of radio-telephone operations and procedures.


Knowledge of procedures used in operating Computer Aided Dispatch and 9-1-1 systems.

Knowledge of policies and procedures of receiving and processing emergency calls.


Considerable knowledge of the geography of the community and of the location of important buildings and areas requiring various police services.


Considerable knowledge of the rules and regulations of the Police Department and of applicable federal and state laws and of the Niles Codified Ordinances.


Ability to analyze complex police problems and to adopt quick, effective, and reasonable courses of action.


Ability to deal with the public courteously and firmly and to establish and maintain effective working relationships.


Ability to express facts and ideas effectively, orally and in writing.


Ability to get along with others.

Working under pressure, exercising good judgment, and making sound and timely decisions in emergency and non-emergency situations.

Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, in person and over the telephone.

Be on call after hours when required.


Current Ohio Peace Officers certification

LEADS certification; any and all State of Ohio required licenses and certifications

Valid Ohio driver's license

Physical Demands:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in a typical office setting and use standard office equipment; stamina to remain seated for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in person, over the telephone and over the radio. Work is performed in a high call volume emergency dispatch environment, where there is limited opportunity for physical movement and the dispatcher must remain alert and responsive while observing computer display screen for uninterrupted periods of time; may be subject to extended work periods without relief, periods of high call volume, and stressful situations.