Program Manager

The Opportunity At UNC Executive Development, we take great pride in the design and delivery of our programs, providing business leaders with the space to learn and grow professionally and personally. A key member of the program and operations team, the Program Manager role is responsible for all aspects of program management and delivery in Chapel Hill, NC, other US locations, global program locations, as well as virtual programming. This individual serves as a primary customer interface with high-level corporate executive participants and manages all operational components of program delivery. Primary Responsibilities Perform on-site, virtual, and/or hybrid program delivery management for Executive Development clients and participants Manage multiple programs being delivered consecutively using strong project management skills Collaborate with the internal program and operations team to meet deadlines and effectively deliver high-quality programming Establish and maintain excellent, professional working relationships with clients and program participants with a service-first mindset that we call the Carolina Experience Coordinate with program faculty and Program Directors to manage the planning process before, after and during program deliveries Set timelines for faculty and keep them informed about important client details Work closely with service providers to ensure program operations run smoothly and efficiently Contract and negotiate with appropriate suppliers to obtain meeting space, lodging, meals, and program materials Manage accounts payables and receivables and track program expenses to stay within an established budget Prepare and provide participants with high-quality program materials in formats consistent with Kenan-Flagler and UNC brand standards Develop program websites for use in distributing program information, including logistics and materials, and communicate with participants and company officials to provide instructions concerning their participation Proactively seek opportunities for process improvement and determine appropriate solutions for program delivery Qualifications and Experience The successful candidate will have strong customer service orientation, excellent attention to detail, strong project management, organizational, and communication skills. Experience working with global clients and direct report management a plus. Strong command of Microsoft Word, Excel, and PowerPoint desired. Experience in event management, corporate customer service, virtual learning platforms, and training and development preferred. Minimum qualifications include an undergraduate degree and three years of administrative experience or equivalent experience in a related area. About the Role Job Type: Full-time FLSA Status: Salaried, Non-exempt Work Arrangement Primarily on-site, in person, with some opportunity for remote work dependent upon program delivery schedule and office-specific task completion Some evening and weekend work during program deliveries required Potential domestic and international travel (up to 25% of time) Location Chapel Hill, North Carolina — must be within commuting distance to office Compensation Annual base salary range of $54,000-65,000, plus overtime potential. This role is eligible to participate in an incentive compensation plan with competitive bonus potential based on performance. Benefits Group health, dental and vision plans 401(k) retirement plan with employer match Life & disability insurance provided and funded by the LLC Paid holidays and time-off Paid parental leave Professional development opportunities The Program Manager is an employee of the Kenan-Flagler Business School Executive Education, LLC, an affiliated organization of UNC-Chapel Hill. This position is not a University or State of North Carolina position. Kenan-Flagler Business School Executive Education, LLC is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran. EOE M/F/D/V. #J-18808-Ljbffr