Street Outreach Specialist

Job Description

Job Description

Empowering Wellness, Transforming Lives

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.

As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.

A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!

Are you a natural connector? A persuasive advocate who thrives on hitting the streets and making a real impact? If you have the drive of a sales professional and the heart of a community champion, this is your opportunity to convert outreach into life-changing outcomes.

Our company is on a mission to deliver a transformative solution for individuals battling complex health and social challenges. We don't just offer a service; we provide a pathway to a better quality of life through our "whole person" health approach, powered by evidence-based methods and proprietary software. We are looking for a results-driven individual to join our team and take this solution directly to those who need it most.

As a Street Outreach Specialist, your primary mission is to find, connect with, and enroll eligible individuals into our Enhanced Care Management (ECM) and Community Supports (CS) program—a powerful Medi-Cal benefit that has the ability to transform lives. This role is not about a hard sell; it's about building trust, demonstrating value, and successfully guiding people toward a system of support designed for their success. This role is for a proactive and resilient individual who measures success by the number of lives changed.

Duties/Responsibilities:

You will own your territory and be responsible for the full engagement cycle. Your primary objectives will be to:

• Drive Enrollment & Conversion: Act as the primary engine for enrolling new members into the ECM & CS program. You will manage the entire engagement cycle, from initial contact and building rapport to successful onboarding and securing a "win" for the individual and the community.
• Generate Leads & Build Your Pipeline: Proactively canvass communities-to identify and engage potential members. You are not waiting for leads; you are on the front lines creating them.
• Qualify Prospects with Precision: Master the DHCS eligibility criteria to quickly and accurately assess if an individual qualifies for our life-changing Enhanced Care Management and Community Support Services. This ensures you are investing your time and energy in the right prospects to maximize your impact.
• Build a High-Value Referral Network: Forge and nurture powerful relationships with partner agencies, community leaders, and organizations. Your goal is to create a steady stream of high-quality referrals and become the go-to champion for our program in the community.
• Maintain Your CRM & Report on Metrics: Accurately and efficiently track all interactions, conversions, and progress in our systems. Your data is crucial for measuring success, identifying trends, and refining our outreach strategy to exceed targets.
• Perform other duties as assigned.

Education and Experience:

• Core Foundation: A High School Diploma or GED is required.
• Proven Track Record: At least one year of experience in a role requiring direct outreach, sales, or community engagement. You know how to connect with people, overcome objections, and guide them through a process.
• Direct Field Experience: Direct experience working with unhoused or other high-need populations is highly desirable, but not required. You understand the unique challenges and know how to build trust where it's scarce.

Required Skills/Abilities:

• Communication Skills: Excellent verbal and written fluency in English is a must. Ability to communicate with empathy, persuasion, and clarity.
• Bilingual Advantage: Bilingual skills, particularly in Spanish, are a powerful advantage that will allow you to connect with a broader segment of our community. This is desired, but not required.
• Resourceful Navigator: A working knowledge of community and county resources is a major asset. You know who to call and where to go to get things done for your members.
• Tech-Savvy Operator: Proficiency with modern tech tools, including laptops, smartphones, Microsoft Office, and email.
• Interpersonal Acumen: A street-smart and empathetic individual who can navigate complex social landscapes and build rapport with diverse populations.
• Sales & Engagement Drive: Possesses the unique blend of sales acumen and relentless drive to meet and exceed enrollment targets.
• Ability to maintain a valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability. 

Compensation & Incentives:

• Performance-Based Bonus Structure: We believe in rewarding high performance. This role includes a competitive bonus structure tied directly to your success in meeting and exceeding enrollment targets. Your drive translates into significant financial rewards.
• Commission on Enrollment: Earn commissions for every successful member enrollment. We offer a clear, uncapped commission plan that makes your earning potential limitless.
• Tiered Achievement Bonuses: Unlock additional bonuses as you hit key milestones for member engagement and retention.
• Competitive Base Salary: In addition to a robust incentive program, you will receive a competitive base salary that provides a stable foundation for your success.

Physical Requirements:

• This job requires you to be in the community and other community partner sites. 25% of work is often conducted in an office environment and 75% out in the community. Basic safety precautions and the use of protective clothing or gear may be required.
• Able to lift a minimum of 15 lbs.
• Prolonged periods of sitting at an office desk on the computer. 

Pay range

$25—$28 USD

Benefits

Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:

Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.

Short & Long-Term Disability Benefits: Protection when you need it most.

Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.

Flexible Spending Accounts: Manage your finances with flexibility.

Employee Assistance Program (EAP): Support when life throws challenges your way.

401(K): Building your financial future with us. Effective after 1 year of employment.

Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.

Paid Holidays: Quality time to enjoy celebrations.

Employee Referral Program: Share the opportunities and reap the rewards.

Company Discount Program: Enjoy savings on everyday expenses and memberships.

Equal Employment Opportunity

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.

Pre-Employment

Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.