Sr. Service Engineer, PSO, Amazon Prime Air, Amazon Prime Air

Sr. Service Engineer, PSO, Amazon Prime Air, Amazon Prime Air

Job ID: 10523340 | Amazon.com Services LLC

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers and are excited for what’s to come. If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Check out more information about Prime Air on the About Amazon blog:

Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Service Engineer to drive integration with the Amazon fulfillment networks and investigate issues to drive improved reliability within our ultra-fast drone delivery operations.

This role will be responsible for ensuring a high degree of technical reliability within drone operation for Amazon fulfillment networks, working closely with design engineering staff and powering a flywheel of continuous improvement in the drone system. Partnering with the drone system operations and various engineering disciplines, you will provide engineering analyses and solutions to improve the system reliability and performance. A successful candidate will leverage data-driven insights to identify opportunities and lead implementation of system improvements.

This role is a core member of the Product Support Organization (PSO) Engineering team, serving as a the first line liaison between operator/maintainer experiences and design engineering improvements or mitigations. In this position, you will bring a unique perspective informed by direct operational data and customer feedback to spearhead system improvements, and address engineering problems discovered in the field. Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics) skills are essential, as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role.

This position may require a deemed export control authorization for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.

Key job responsibilities

• Investigate drone system performance for anomalies, deliver solutions to operations and maintenance team escalations
• Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
• Develop innovative hardware designs for our emerging drone systems and improve existing hardware to optimize performance and enhance customer experience
• Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens
• Work with the Operations, Manufacturing, Supply Chain and Quality organizations as well as vendors to ensure a smooth product launch and sustaining
• Develop and maintain documentation for technical procedures
• Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners

Basic Qualifications

• Bachelor's degree in mechanical engineering or equivalent
• 7+ years of engineering experience
• Experience in the design of complex mechanical products and equipment at volume

Preferred Qualifications

• Master's degree in mechanical engineering or equivalent
• Experience in a fast paced, dynamic organization
• Experience communicating technical concepts and processes using clear, simple language and visuals
• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Hands on experience crafting proof-of-concept models and prototypes
• Experience with full product lifecycle and proficiency at completing tasks to meet milestones
• CATIA or similar CAD experience, understanding of best practices for part design, advanced assemblies and complex configuration management
• Experience in the design, testing, and sustaining of mechanical equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, WA, Seattle - 137,300.00 - 185,700.00 USD annually