Patient Services Coordinator I - Medical Genetics

Job Description The Patient Services Coordinator plays a crucial role in the delivery of healthcare services. The incumbent serves as liaison for patient care activities in the practice and ensures quality patient care during patient visits. The Patient Services Coordinator helps educate patients on their care plans and coordinate services with Primary Care Providers and out‑patient diagnostic testing facilities. Responsibilities Works cohesively with the Primary Care Provider to facilitate patients’ care plan by participating in daily huddles or monthly case discussions, facilitating appointments, and coordinating information and continuing care requirements. Collaborates with other clinical staff to resolve issues impacting patient care progression. Monitors and updates the dashboard with reminders and alerts to organize daily tasks such as visit status reminders, follow‑up appointments, authorizations for medical review, coordination of specialty appointments, and resolving billing errors as applicable. Contacts insurance carriers for patient pre‑certification and consults with the Department/Practice Manager regarding patient needs or escalated issues. Provides front‑end coverage as needed and records telephone encounters for routing to appropriate providers. Works as liaison with physicians, patients, and clinical staff to connect patients with relevant internal or external resources. Provides recommendations for process or service improvement to promote patient satisfaction and address issues. Performs other duties as assigned. Qualifications Some college; Bachelor’s degree preferred. 3 years of healthcare/customer service or relevant experience. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $17 – $31.6056 hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits. #J-18808-Ljbffr Mount Sinai Morningside