Lead Barista

SUMMARY Our successful Shore Lodge Whitetail Lead Baristas exceed our customer’s expectations by providing memorable drink experiences for our guests. They are often masters of latte art, creating intricate images and designs when pouring milk foam onto the espresso. In addition to being coffee artists, they are knowledgeable in the complexities of coffee, the types of roasts, blends, and flavor subtleties. WHAT YOU GET TO DO Prepare and serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, teas and specialty drinks as well as menu items, such as sandwiches or salads. Describe menu items to customers and suggest products that might appeal to them. Provide customers with product details, such as coffee blends or preparation descriptions. Take customer orders and convey them to other employees for preparation. Receive and process customer payments utilizing a POS system. Train new staff to ensure consistency. Follow up with existing staff to ensure SOP compliance. Work with the F&B Operations Manager to create the schedule. Order and requisition coffee, syrups, pastries/grab-n-go items and non-alcoholic beverages. Order, receive and stock supplies and retail products. Rotate stock to ensure freshness. Check temperatures of freezers, refrigerators and heating equipment to ensure proper function. Manage daily cleaning and preventative maintenance of the coffee shop equipment. Clean and sanitize work areas, utensils and equipment, including service and seating areas. Maintain the service island in front of the Coffee Shop by stocking and cleaning. Set up and restock product displays. Create signage to advertise store products or events. Serve prepared foods, such as muffins, biscotti or bagels. Wrap, label and date food items for sale. Weigh, grind and pack coffee beans for customers. WHAT YOU NEED TO BE SUCCESSFUL Possess excellent customer service abilities. Successfully utilize the POS System. Able to lift minimum of 30 lbs. Effectively take direction and delegate responsibilities and provide direction to your teammates. Able to work in a fast-paced environment with availability to work weekends, and holidays. Ability to efficiently manage multiple priorities in a fast-paced environment while maintaining professionalism and quality service. #J-18808-Ljbffr