Mental Health Receptionist

Mental Health ReceptionistAt Lorenz Clinic, we believe mental health care begins the moment someone walks through the door. Our mission is to provide relational, systemic, and developmentally informed care—and that starts with the way we greet and support our clients and their families. As a receptionist, you are not "just at the front desk." You are the anchor of the clinic site.This is a part-time (20 hours/week), hourly position ideal for someone who thrives in a steady support role and wants to contribute to meaningful work—without needing to overextend. We don't oversell the role—but we do know how important it is.Position SummaryThe Mental Health Receptionist serves as the primary point of contact for patients, families, and clinical staff at one of our outpatient locations. The position is administrative in nature, but its impact is relational: how well this role is performed affects the entire tone and flow of the clinic. You'll be responsible for front desk coverage, scheduling, billing support, communication, and maintaining a welcoming physical environment.Key ResponsibilitiesAdministrative & OperationalPrepare, organize, and maintain patient paperworkCopy, fax, and file documents as neededMaintain office supply inventory and place ordersKeep reception and lobby areas clean, organized, and welcomingMonitor vendor services (e.g., water delivery, shredding service)Process and distribute incoming/outgoing mail and faxesTake and process credit card paymentsScore and file outcome measures in compliance with Department of Health protocolsMaintain familiarity with health plan networks and basic insurance requirementsPatient CoordinationAnswer general and new patient phone callsSchedule new and existing patients using the EHR systemManage patient check-ins and notify clinicians of arrivalsHandle confidential information with discretionMake collections calls for delinquent accountsOffer refreshments to clients when appropriateRespond calmly and supportively to client needs in a fast-paced settingStaff & Site SupportTriage basic staff questions about clinic proceduresAssist in onboarding tasks for new hires, as assignedSupport special projects such as preparing new clinic spaces (e.g., deliveries, marketing materials)Use personal vehicle for occasional site errands (mileage reimbursed)Attend occasional team meetings or trainings outside regular hours or siteCollaborate with other receptionists to provide coverage across locations if neededReport site repair needs and contribute to continuous process improvementThis is an abridged job posting; for a full job description, contact Human Resources.RequirementsQualificationsHigh School Diploma or GED requiredBachelor's degree in psychology, social work, business, or related field preferredMinimum 1 year of experience in medical or mental health reception or administrative supportClean criminal background check (as required by law)What We're Looking ForStrong interpersonal boundaries and emotional maturityComfort interacting with individuals in distressExcellent verbal and written communication skillsReliable and self-directed; able to manage tasks without constant supervisionTrustworthy with confidential and sensitive informationCommitted to social justice and client dignityWillingness to learn and uphold HIPAA standards and clinic policiesWhy This Role Might Be Right for YouYou want a consistent, weekday-only role with no weekend or holiday shiftsYou find meaning in creating order and offering calm, consistent supportYou're interested in behavioral health or healthcare administrationYou want to be part of a mission-driven team, even in a part-time capacityTo apply, please submit a resume and cover letter. In your letter, address your suitability for the role along with a narrative of your demonstrated commitment to the common good. Cover letters speak volumes about professionalism, our superordinate core values, and help us find the best fit for all-involved.