Marketing Operations and Community Engagement Coordinator

Job Description

Job Description

Cristy's Pizza is a successful restaurant operation with over 35 years of experience and recognized as a Top 100 Independent Pizzeria. Creating a fun and fast paced place to work and investing in people is our top priority. Diversity, equity, and inclusion is central to our mission and allows the building of a winning team based on different backgrounds and skillsets.

Cristy's Pizza has been serving communities across Ohio for decades, and we're looking for a talented Marketing Operations & Community Engagement Coordinator to help us continue growing our brand, supporting our restaurants, and creating memorable experiences for our customers.

This is a unique opportunity for someone who enjoys both the creative and operational sides of marketing. You'll work directly with company leadership to coordinate marketing campaigns, support local restaurant initiatives, analyze results, manage vendor relationships, and help ensure our brand is consistently represented across all locations.

If you're organized, ambitious, tech-savvy, and excited about making an impact in a growing restaurant organization, we'd love to hear from you.

WHAT YOU'LL DO

Marketing Operations

• Coordinate and execute local marketing campaigns and promotions
• Manage relationships with marketing vendors, agencies, and community partners
• Analyze campaign performance, customer engagement, sales trends, and promotional results
• Monitor coupon redemption, customer traffic, and marketing ROI
• Coordinate social media content and marketing communications
• Support grassroots marketing initiatives within the communities we serve
• Coordinate restaurant photography, promotional materials, and branded content
• Ensure all marketing materials align with Cristy's Pizza brand standards
• Support website, SEO, and digital marketing initiatives through vendor coordination
• Assist with grand openings, special promotions, and community events

Executive Support & Special Projects

• Coordinate company meetings, leadership events, and quarterly gatherings
• Manage event logistics including venues, catering, materials, and scheduling
• Prepare and organize presentations, reports, and business documents
• Support leadership with administrative and project-related tasks
• Assist with special projects that support company growth and operational excellence

Process Improvement & Technology

• Identify opportunities to streamline workflows and improve efficiency
• Recommend technology solutions that simplify processes and save time
• Help implement systems and tools that improve communication, reporting, and project management
• Continuously look for better ways to support marketing and operational objectives

WHAT WE'RE LOOKING FOR

Required Qualifications

• Associate's or Bachelor's degree in Marketing, Communications, Business, or a related field
• At least 2 years of marketing, project coordination, communications, or related experience
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple projects and deadlines simultaneously
• Strong analytical and problem-solving skills
• Proficiency with Microsoft Office and common business software
• Valid driver's license and willingness to travel between restaurant locations

Preferred Qualifications

• Experience working with marketing agencies or external vendors
• Experience reviewing marketing analytics and campaign performance data
• Familiarity with Canva and social media management platforms
• Experience coordinating events or community outreach initiatives
• Restaurant, hospitality, retail, franchise, or multi-location business experience
• Portfolio or examples of marketing projects (preferred but not required)

The Ideal Candidate

We're looking for someone who:

• Takes initiative and follows through
• Loves finding better, faster ways to get things done
• Is comfortable both working independently and collaborating with leadership
• Enjoys both creative projects and data-driven decision making
• Thrives in a fast-paced environment where every day is different
• Brings energy, curiosity, and a continuous improvement mindset to their work
• Wants to grow their career while making a meaningful impact on a well-established brand

POSITION TYPE

Full Time

WORK ARRANGEMENT

This role is based in Lancaster, Ohio, with regular travel to Cristy's Pizza restaurant locations and community events. While this is not a remote position, flexibility is available based on business needs, project schedules, and field responsibilities.

You'll spend time in the office, visiting restaurant locations, working with leadership, and supporting marketing initiatives throughout our organization.

SALARY RANGE

$68,000-$72,000 / year

WHAT WE OFFER

• Medical Benefits
• Company-Paid Life Insurance
• Company-Paid Telehealth
• YMCA Membership Discounts
• LifeMart Employee Discount Program
• Paid Vacation
• Free and Discounted Meals
• Professional Training and Development Opportunities
• Growth and Advancement Opportunities
• Collaborative Leadership Team
• A Fast-Paced, Innovative Environment Where Your Contributions Make a Difference

This role offers the opportunity to work directly with company leadership, influence marketing strategy and execution, and help shape the future of a respected Ohio brand. If you're ready to bring your creativity, organization, and problem-solving skills to a growing company, we'd love to meet you.