Case Manager

Nurse Manager

As a member of the Case Management leadership team the Nurse Manager for Complex Case Management and the ED manages complex patient concerns elevated by frontline case managers. This individual will identify trends with complex patients using databases observations of workflows and communications with intradisciplinary teams. He/she consolidates information and presents to hospital leadership and works closely with key stakeholders to reduce barriers to discharge reduce length of stay and increase key BMC performance measures for all complex inpatient discharges including patients experiencing homelessness and within the conservator/guardianship process.

The Nurse Manager for Complex Case Management is a registered nurse who functions as a patient care provider supervisor and clinical resource for staff. She/he implements management and clinical activities to ensure that the nursing process is operationalized utilizing Standards of Care/Standards of Practice. The primary responsibilities include ensuring the provision of patient care consistent with department/hospital and regulatory standards and is accountable for organizing and assigning patient caseloads to case managers in order to meet patient needs manage the length of stay and promote efficient utilization of resources.

Position: Nurse Manager

Department: Complex Case Management and ED

Schedule: Full Time

Essential Responsibilities/Duties:

• Performs management duties in collaboration with the nurse director to achieve and maintain quality services and positive employee relations.
• Promotes and facilitates staffs professional development to ensure the unit provides quality nursing care.
• Participates in quality improvement activities and on committees to ensure that Standard of Care/Practice are evaluated and met.
• Coordinates clinical activities to ensure safe and efficient functioning of the unit based on patient needs.
• Case Management related responsibilities include working collaboratively with intradisciplinary teams on key taskforces to reduce barriers for complex patients and improve BMC metrics.

Job Requirements:

Education: Graduate of an accredited baccalaureate nursing program (BSN) required by start date. Masters Degree in Nursing or a health-care related field preferred.

Certificates Licenses Registrations Required: Licensed to practice as a Registered Nurse in the Commonwealth of Massachusetts by start date. CCM or related certification attained within 24 months from the hire date is preferred.

Experience: Required: Minimum of 3-5 years of inpatient clinical nursing experience. Minimum of 2 years of case management experience. Preferred: ACM-RN or CCM. Experience working with vulnerable patient populations. ED experience. ED Case Management Experience. Clinical experience working with patients with multiple complex health issues. Progressive leadership experience.

Knowledge and Skills: Analytical abilities required to organize supervise and evaluate the work of others to develop interpret implement and evaluate policies procedures and standards. Strong interpersonal skills with the ability to guide direct mentor train and work collaboratively in a team building environment. Effective English communication skills (oral and written). Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus. Basic computer proficiency inclusive of ability to access enter and interpret computerized data/information. Work requires physical ability to perform the core job responsibilities in accordance with practice setting demands for patient populations regularly served. Excellent interpersonal verbal and written communication and negotiation skills. Strong organizational and time management skills as evidenced by a capacity to prioritize multiple tasks and role components.

Compensation Range: $122,000.00- $177,000.00