Learning Operations & Systems Specialist

Learning Operations & Systems Specialist strategically manages the clinical education ecosystem. This role is responsible for lifecycle management of education technology, financial workflows, and program architecture. It requires strong analytical skills, project management experience, and ability to navigate complex enterprise systems (SAP, Cvent, Workfront). The specialist serves as a critical bridge between clinical content and operational excellence, ensuring scalable, high‑quality learning experiences. Platform Management Own end‑to‑end event execution: building events from scratch, configuring registration paths, managing event websites, and executing in‑person and virtual programs. Serve as internal Cvent subject‑matter expert (SME), navigating complex system configurations, dependencies, and webinar integrations to ensure seamless event delivery. Own platform and registration set‑up for newly requested events. Manage technical production and system integration. Administer learning management systems (LMS), supporting course setup, learner access, and troubleshooting. Develop new virtual course content, working with the education team to obtain materials from KOLs/partners and develop learning modules. System and Process Management Manage invoice processing and financial workflows across SAP and iBuy, including high‑volume invoice tracking, accrual management, and payment issue resolution. Partner with Accounts Payable and Procurement to resolve discrepancies, unblock invoices, and ensure timely vendor payments. Oversee vendor setup and maintenance process, ensuring accurate system records. Coordinate contract workflows end‑to‑end, including submission, routing, status tracking, and communication with internal stakeholders and Legal to resolve issues and drive timely execution. Oversee program readiness and compliance architecture, including event intake, stakeholder management, data integrity, marketing submission workflows, and compliance documentation collection. Manage marketing asset workflow process in Workfront & Showpad, ensuring accurate and timely access for internal teams. Execute post‑course processes, including CE credit management and submission of participant data to AGD PACE. Identify and implement process improvements across event operations, financial workflows, and customer experience. Customer Service Deliver high‑touch customer support to doctors, attendees, and internal teams, including registration and CE certificate troubleshooting, managing the education inbox, and resolving participant inquiries. Provide real‑time support to sales representatives on program logistics, registration, and course details. On‑site support at courses and events (occasional, as needed): attending Implant Direct education core curriculum courses to act as on‑site support for doctors, managing the hands‑on portion of the course, preparing, distributing, and cleaning up the hands‑on portion, overseeing onsite facility logistics, including catering coordination and audio‑visual quality assurance, validating attendance data and managing accreditation integrity for CE compliance. Provide customers with precise education offering information and sell appropriate promotions at the course. Ensure product for hands‑on courses is returned to Implant Direct headquarters in Thousand Oaks and checked in appropriately. For courses in Las Vegas, ensure that product is properly cleaned and returned to storage for use at the next course. Qualifications Required Bachelor’s degree in business administration, education technology, communications, or a related field, or equivalent combination of education and experience. 3+ years’ experience supporting clinical education, healthcare, training programs, or relevant work experience. 3+ years’ experience managing Cvent (beyond registration) or major LMS. Experience managing a procure‑to‑pay process or working within an ERP system like SAP. Must reside within a commutable distance to Thousand Oaks, CA. This is not a hybrid or remote opportunity. Ability to travel up to 10% for onsite support in education and training events. Preferred Experience in a regulated industry (Healthcare, Medical device, Dental, or legal). Action oriented with a strong sense of urgency. Must be extremely organized, detail oriented and able to meet deadlines in a fast‑paced environment. Ability to prioritize and multi‑task. Strong critical thinker with a track record of problem‑solving. Solid knowledge of Microsoft Word, Excel and Outlook. Ability to deal professionally and sensitively with a diverse audience and a wide range of contacts on different levels. Must have the ability to keep matters of business discrete and confidential. Must present a professional image, maintain a positive outlook, be a self‑starter, take initiative, be dependable and take pride in work product. Compensation and Benefits Target Market Salary Range: $79,600 – $97,300. Compensation may include an annual performance bonus, medical/dental/vision benefits, 401(k) match, and other applicable plans. Envista and its family of companies are equal‑opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. #J-18808-Ljbffr Envista Holdings Corporation