Operations Associate

Job Description

Job Description

POSITION SUMMARY: Operations Team members at barre3 Newbury Park are responsible for maintaining a clean, organized and welcoming studio environment, while focusing on client connection and sales. They are asked to foster strong client relationships and ensure the smooth daily operations of the studio. This includes sales responsibilities such as promoting memberships, retail, and class packages. Collaboration with the team is essential to maintain high operational standards, execute special projects, and contribute to a positive and memorable client experience. They also assist the Studio Owner/Manager with daily tasks outlined in the barre3 Newbury Park Policy and Procedure Manual for studio cleanliness and maintenance.

HOURS AND AVAILABILITY: Sunday Mornings + Evenings and Monday, Tuesday, Thursday + Friday evenings

REQUIRED TRAINING: This position serves as a barre3 brand ambassador and requires that you are familiar with barre3’s mission, vision, core values, and guiding principles. All Operations Team members are required to complete the required barre3 onboarding and sales training courses on the b3 HUB. This required training will equip the team member to provide a remarkable experience for clients that is aligned with the barre3 standards and values.

Required training on the b3 HUB will be completed within approximately 2–4 hours of independent learning. In addition, new team members will complete 2–3 training shifts shadowing experienced Operations Team members and 1–2 training shifts shadowing the Studio Manager and/or Studio Owner. These trainings provide hands-on experience with studio operations, sales processes, client engagement, and daily procedures before working independently.

KEY JOB RESPONSIBILITIES:

Provide Excellent Customer Service: Connect and engage with clients to provide a positive and memorable barre3 experience. This includes:

• Greeting and welcoming clients, addressing them by name

• Creating a warm and supportive studio environment

• Executing strong communication skills and a professional presence

• Problem solving - thinking on your feet, listening and empathizing

• Speaking confidently and authentically about the barre3 class types

Sales: Engage in sales conversations, guiding clients to the pricing option that best fits their needs. This includes:

• Knowing studio pricing options, policies, and sales tools

• Confidently implementing the barre3 sales approach - selling memberships, class packages, and retail to potential clients and existing members

• Cultivating connections with prospective clients via individualized calls, emails, and text messages

• Demonstrating proficiency with Mariana Tek booking platform

• Utilizing studio specific sales tools to meet conversion and retention goals

• Supporting in-studio and off-site events as needed

Team Participation/Support: Work cohesively with the team to optimize daily operations with a spirit of cooperation. This includes:

• Partnering with other team members on shift to create a remarkable client experience

• Supporting fellow staff when possible by trading shifts and subbing

• Maintaining punctual, regular and predictable attendance

Cleaning: Maintain a welcoming lobby, front desk, equipment area and bathrooms, by ensuring they are clean and tidy at all times. This includes:

• Sustaining a clean, sanitary and organized studio atmosphere at all times

• Preparing the studio for the following classes and shifts

• Managing laundry duties consistently to provide a full supply of towels for every class

• Ensuring the bathrooms are clean and stocked with all amenities

OTHER JOB RESPONSIBILITIES:

Meetings & Staff Updates:

Monthly meetings allow team members to stay up to date on any new policies and procedures. It also creates an opportunity to connect and experience share.

• Team members are expected to attend occasional meetings outside of their scheduled shifts, with advance notice provided.

ADDITIONAL DUTIES:

Supplies:

• Help keep the studio running smoothly by ensuring supplies are stocked and available. Purchase needed items from local vendors (i.e. Smart & Final or Burt’s Pharmacy/Post Office) and communicate any urgent inventory needs to the Studio Manager.

QUALIFICATIONS:

• Experience in customer service and sales preferred

• Excellent customer service, communication, interpersonal and problem-solving skills

• Ability to multitask, work independently, and thrive in a fast-paced environment

• Strong organizational skills and attention to detail

• Proficiency in basic computer skills, including email, document creation, and data entry

• Ability to lift and move up to 30 pounds regularly

• Must pass a background check

Barre3 is a fitness and wellness company bringing clients remarkable workouts in studio and online. With a revolutionary vision to redefine what success in fitness means, barre3 shifts the emphasis from how exercise makes you look to how it makes you feel.

Company Description

Barre3 is a fitness and wellness company bringing clients remarkable workouts in studio and online. With a revolutionary vision to redefine what success in fitness means, barre3 shifts the emphasis from how exercise makes you look to how it makes you feel.