Technology Specialist

Technology SpecialistProvides customer service-oriented technical support for all District end-users (students, teachers). Working with other members of the technology department, handles the installation, maintenance, and repair of District hardware and software. This role ensures that teachers and students have reliable access to technology.To perform this job successfully, an individual must be able to perform each essential function.Responds to end-user helpdesk tickets in a timely manner, escalating if neededTroubleshoots and resolves hardware and software network issuesReport and escalate critical IT issuesPerforms administrative duties for Windows, Mac and Chrome devicesPerforms administrative duties for Google accounts and Chrome devices within Google Admin ConsoleConduct training and provide technical guidance to staff and students on device usage, software applications, and digital toolsConfigures and deploys end-user devicesPerforms system imagingMaintain a fleet of Chromebooks, iPads, interactive displays, IP phones, multifunction printer/copiers, cameras, network and wireless hardware, and other IT infrastructureAssist with IT departmental projects and District wide upgradesCreates and maintains accurate and current documentation (FAQ, how-to, etc.)Discovers potential service problems by identifying patterns occurring across separate help desk tickets and customer reportsParticipate in the establishment, implementation, and enforcement of various hardware and software policies, procedures, and guidelinesSupport District IT initiatives in buildings including AI, VR/AR, digital testing and curriculum, interactive classroom instruction and others.Conducts District technology inventoryPerforms other related job duties as assigned.High School DiplomaAny combination of two (2) years of directly related work experience or college coursework that would provide technical knowledge in installing, upgrading, troubleshooting, and maintaining end user devices (e.g. laptops, desktops, tablets) and peripherals (e.g. printers, scanners) in a medium to large sized company environment.IT certifications highly desirable, but not requiredStrong administration skills with Windows and Mac Operating SystemsStrong hardware and software troubleshooting skillsKnowledge of computer best practices and system security principlesMaintain an organized working environmentAbility to effectively follow clear, detailed policies and operating proceduresKeen attention to detailAbility to work independently with minimal supervisionAbility to evaluate and prioritize tasks to meet deadlinesStrong verbal and written communication skillsExceptional interpersonal skillsAbility to work on projects within a team environmentStrong customer service orientationAbility to effectively communicate to technical and non-technical staff at all levels of the organizationReliable transportation to travel between District buildings12 MonthsASAPPerformance of this job will be evaluated by the Chief Information Officer, using the District's evaluation instrument.This position is not within the collective bargaining unit or an administrative position. This is a non-exempt position. Salary range $21.63-$26.44 dependent on experienceAn Equal Opportunity Employer Urbana School District 116